Customer Success Account Executive

BCM One

16h•Hybrid

About The Position

BCM One is excited to announce that we're launching a brand-new Customer Success function within our Enterprise Solutions team. As a part of our expanded growth, we will be adding two Customer Success Account Executives to our Makati office. This role will be focused on identifying trends and proactively building relationships to protect revenue, reduce churn, and unlock growth across a strategic enterprise account base. As a Customer Success Account Executive, you’ll play a critical role in shaping how we engage customers, uncover opportunities, and contribute to revenue goals for a global organization serving enterprise clients. If you thrive in fast-moving environments, enjoy building relationships, and want real ownership in a role that will evolve with the business, this is your chance to make a lasting impact in a pioneering position.

Requirements

Minimum of 3 years in account management or customer-facing roles
Experience in technology, SaaS, or technical services (telecom experience is a plus)
Proven ability to build relationships and manage customer portfolios
Strong organization and attention to detail
Excellent communication and relationship-building skills
Professional written and spoken English is required
Critical thinking and problem-solving ability
Accountability, ownership, and initiative
Comfort working in evolving, fast-paced environments

Responsibilities

Own and manage a portfolio of assigned enterprise customer accounts
Build trusted relationships with customers through proactive outreach and ongoing engagement
Serve as the primary point of contact for account-related support and coordination
Identify risks, trends, and churn indicators—and act on them early
Partner closely with internal teams to resolve issues and improve the customer experience
Research accounts to uncover expansion, upsell, and cross-sell opportunities
Maintain clean, accurate account data to support reporting and decision-making
Contribute insights on customer behavior, churn drivers, and growth opportunities