Customer Strategy Planner

SuperAwesome • New York, NY

7h

About The Position

SuperAwesome is an award-winning technology company that powers the youth digital ecosystem, helping brands to meet their audience where they are. We bring together proprietary advertising and gaming products, audience insights, and compliance capabilities to help build a safer internet for the next generation. Our technology is trusted by hundreds of brands and creators and enables more effective digital engagement with almost half a billion young people worldwide every month. As we specialise in reaching under-18 audiences, we have to be as curious, fast-paced, and creative as kids and teens. At SuperAwesome, you’ll be encouraged to own your impact, make your team more awesome, and evolve like a kid as you grow into your role. At our core is the #SAFam, a community where every voice is valued and diversity is celebrated. We prioritise individuality and foster an inclusive workplace where everyone feels they truly belong. What you’ll do: As part of the Customer Strategy and Analytics (CSA) team you will be responsible for supporting the wider commercial function with brainstorming innovative and data-led advertising campaigns for some of the top youth and family brands. You will partner with Sales and Account Management teams to provide end-to-end customer success, drive product adoption for SuperAwesome’s solutions, mitigate churn and solve customers challenges in line with industry trends. You will partner with other CSA team members and cross-functional teams globally, working on joint projects that strive to increase company revenue and boost operational efficiencies with a data-led approach.

Requirements

• Previous experience in digital sales support or media planning
• You have good knowledge of the adtech market.
• You enjoy writing and crafting excellent quality, client-facing content.
• You have exemplary verbal, written communication, and analytical skills.
• You are confident when handling data and using it as a foundation to create compelling recommendations.
• You are extremely detail oriented.
• You are able to manage multiple stakeholders effectively.
• You can work independently and prioritise various projects simultaneously.
• You will maintain a positive attitude in the face of a constantly changing environment
• You have the highest degree of professional ethics and integrity

Responsibilities

• Be responsible for executing the day-to-day media planning for the assigned book of business. This includes the development and management of RFP responses, presentations, and proposal docs for clients
• You will collaborate directly with our sales and business unit teams to ensure all proposal responses are managed efficiently, accurately, and timely
• Utilizing your strong communication and multitasking skills, you will partner with internal teams to support clients and bring media campaigns to market
• Understand SuperAwesome's products and know how they are used to solve advertisers’ problems
• Ensure the quality of all client facing documentation and content is consistent and excellent at all times
• Handle information that is highly confidential, strategic and critical in nature effectively

Benefits

• 20 days holiday + 10 public holidays + Winter Break.
• Family Leave including 20 weeks of fully paid leave for employees who are Primary Caregivers and 8 weeks of fully paid leave for employees who are Secondary Caregivers.
• 30 day sabbatical for employees who have reached 7 years tenure.
• Medical insurance through Aetna with 100% employer contribution to employee monthly premium plus $2,000 funded HSA. Also, up to 65% employer contribution for family plans.
• Dental & Vision Plans through MetLife, fully funded for you and your family.
• 401k with Vanguard with SA Safe Harbor contribution up to 4%.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed