Customer Strategy Consultant

Barclays

1d

About The Position

Join us as a Customer Strategy Consultant as a part of the Barclays UK Customer Care Strategy team, where you will help shape the future of all human customer channels, including branch, phone, and chat. You will contribute to defining long term priorities and outcomes for Customer Care, supporting the creation of a 3 to 5 years strategy that strengthens commercial distribution and delivers a segmented approach to customer needs. Working closely with teams across the business, you will gather insights on customer trends and translate them into strategic initiatives that enhance performance and drive meaningful improvements in how we serve our customers.

Requirements

• Strategic problem solving with commercial acumen: Diagnose complex problems and connect customer insights with commercial outcomes, building actionable strategies that balance customer experience, cost efficiency, and commercial performance.
• Data driven storytelling and insight synthesis: Translate data, market intelligence, and customer feedback into compelling narratives that influence decision making and drive strategic alignment.
• Structured thinking and execution planning: Break ambiguous problems into clear workstreams, develop actionable roadmaps, and enable cross functional delivery across matrixed organisations.

Nice To Haves

• Agile ways of working: Apply Agile principles to drive iterative delivery, enable rapid learning, and support cross functional collaboration that accelerates strategic outcomes.
• Programme management expertise: Leverage a programme management background to structure complex initiatives, manage interdependencies, and ensure disciplined planning and governance across large scale programmes.
• Execution strategy knowledge: Translate strategic intent into clear execution pathways, aligning teams, resources, and milestones to deliver measurable impact and sustained operational performance.

Responsibilities

• Understanding and interpretation of the bank's overall strategic objectives and translate them into concrete action plans for specific business units and functions.
• Development of detailed implementation roadmaps, outlining key initiatives, timelines, resource allocation, and performance metrics.
• Development and implementation of robust commercial models for new initiatives and ventures, ensuring financial viability and profitability.
• Identification and analysis of potential risks and opportunities, providing insights and recommendations for strategic decision-making.
• Development and implementation of effective change management strategies to facilitate the adoption of new initiatives and processes.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed