Customer Specialist
About The Position
Be a part of our mission! As a world leader in creating comfortable, sustainable, and efficient climate solutions for buildings, homes and transportation, it's our responsibility to put the planet first. For us at Trane Technologies, and through our businesses including Trane® and Thermo King, sustainability is not just how we do business—it is our business. Do you dare to look at the world's challenges and see impactful possibilities? Do you want to contribute to making a better future? If the answer is yes, we invite you to consider joining us in boldly challenging what's possible for a sustainable world. Learn about our benefits designed for you to Thrive at work and at home. We boldly go. As an Account Development Associate, you will step into the role of a trusted advisor for customers, ensuring their needs are met smoothly and efficiently. Your expertise will be instrumental in resolving any issues or concerns related to parts or equipment, guaranteeing timely delivery of high-quality solutions. With a keen eye for detail, your responsibilities will encompass processing customer orders, promptly addressing inquiries, and providing top-notch solutions to maximize customer satisfaction and drive future sales. A successful Account Development Associate has a solid understanding of product offerings, achieves sales goals, and takes responsibility for the order management processes.
Requirements
- H.S. Diploma or General Education Degree (GED)
- Inside sales, retail, call center or related experience
- Experience in a fast-paced, customer focused environment with a focus on customer service, continuous improvement, and safety.
- Proven experience in building customer relationships and maintaining professional customer service even in challenging situations.
Responsibilities
- Proactively engages phone customers, taking the initiative to fully understand their needs and provide prompt and effective solutions.
- Collaborates with Account Managers to service accounts and drive revenue.
- Actively seeks out potential sales opportunities for Account Managers and the District, constantly looking for ways to add value for customers.
- Boosts sales by maintaining current knowledge of all portfolio offerings and demonstrates technical knowledge to provide customer value propositions.
- Drives sales by identifying related products or add on extensions needs and making customers aware of product promotions and adding lines to parts orders.
- Find best method to resolve problems and ensure customer satisfaction while adhering to company policies.
- Makes outbound calls including marketing new products.
- Executes quote and order management processes with high level of accuracy to expedite the fulfillment process and ensure customer satisfaction and timely delivery.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
Number of Employees
501-1,000 employees
