Customer Specialist
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About The Position
As a Customer Specialist at CarMax, you will play a crucial role in providing an exceptional experience for our customers throughout their journey with us. Your primary responsibility will be to guide customers through the process of buying and selling cars, ensuring that they feel supported and informed at every step. This position requires effective communication and collaboration with various teams within the organization to maintain a seamless experience for our customers. CarMax prides itself on its honesty and transparency, values that are essential for your success in this role. In this high-energy retail sales environment, you will be responsible for a variety of tasks, including conducting vehicle condition assessments, checking in vehicles, performing cosmetic inspections, and managing administrative duties related to sales and customer contracts. You will also create service appointments and review repair orders to ensure accuracy in billing. The ability to quickly build rapport with customers and understand their needs is vital, as you will be handling diverse customer interactions and working towards meeting sales goals as part of a team. CarMax is committed to fostering a supportive work environment where associates can grow their careers. You will have opportunities for advancement and professional development, making this an ideal position for individuals looking to build a long-term career in the automotive retail industry. With over 200 locations nationwide and a team of more than 25,000 associates, CarMax is recognized as one of the Fortune 100 Best Companies to Work For, offering a culture that values integrity, respect, and inclusion.
