Customer Solutions Specialist

FOUR SEASONS MASTER • Bedford Park, IL

7d • $17 - $20 • Onsite

About The Position

Customer Solutions Specialist Four Seasons Heating, Air Conditioning, Plumbing & Electric Location: Bedford Park, IL Hours: AM and PM Shifts Available Compensation: $17.00 -$20.00 per hour (based on experience with commission opportunities available) Join a High-Performing Team Defining Chicago’s Home Comfort Experience At Four Seasons, Chicagoland’s most trusted service provider since 1971, we don’t just hire call takers — we hire problem solvers. This role is for individuals who are solution-focused, adaptable, and ready to take initiative. As the first point of contact for our customers, you will shape their experience and represent a brand trusted in more than half a million homes. What You’ll Do Drive Solutions: Quickly identify customer needs and recommend the right service path, ensuring the customer feels confident in the process. Handle Escalated Calls: Take ownership of more complex situations, using critical thinking and problem-solving skills to resolve concerns effectively. Deliver Exceptional Service: Communicate with professionalism, empathy, and clarity, leaving every customer with a positive impression. Be the Voice of Four Seasons: Represent a 50+ year brand with expertise and pride, setting the standard for customer experience in multi-service home comfort industry. What We’re Looking For Proven success in customer service with a strong record of reliability. Critical thinker with excellent problem-solving abilities. Strong written and verbal communication skills. Positive, professional, and adaptable in fast-paced environments. Typing proficiency of at least 30 WPM with strong multitasking skills. Flexible availability, including overtime, weekends, and holidays when needed. Passion for helping customers What We Offer Competitive pay with growth opportunities. Paid training and paid time off. Career advancement in a company known for high employee retention. A supportive, inclusive environment where your contributions are recognized. Benefits Medical Insurance (employer subsidized) Accident Insurance Critical Illness Insurance Hospital Indemnity Insurance Dental Insurance (free to employees) Vision Insurance (free to employees) Short-Term Disability (free to employees) Long-Term Disability Basic Life Insurance (free to employees) Holiday Pay Paid Time Off 401(k) with matching Credit Union Cellular Discounts Ready to Make an Impact? If you’re motivated, ambitious, and thrive in an environment where adaptability and solutions come first, Four Seasons is the place for you. Join a team that values excellence and has been recognized as an industry leader for over 50 years. Equal Opportunity & Reasonable Accommodation Four Seasons is an affirmative action and equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. Four Seasons is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities. To request reasonable accommodation, contact Human Resources at 773-284-6161 Ext 5010. #LI-MW1 Qualifications

Requirements

• Proven success in customer service with a strong record of reliability.
• Critical thinker with excellent problem-solving abilities.
• Strong written and verbal communication skills.
• Positive, professional, and adaptable in fast-paced environments.
• Typing proficiency of at least 30 WPM with strong multitasking skills.
• Flexible availability, including overtime, weekends, and holidays when needed.
• Passion for helping customers

Responsibilities

• Quickly identify customer needs and recommend the right service path, ensuring the customer feels confident in the process.
• Take ownership of more complex situations, using critical thinking and problem-solving skills to resolve concerns effectively.
• Communicate with professionalism, empathy, and clarity, leaving every customer with a positive impression.
• Represent a 50+ year brand with expertise and pride, setting the standard for customer experience in multi-service home comfort industry.

Benefits

• Medical Insurance (employer subsidized)
• Accident Insurance
• Critical Illness Insurance
• Hospital Indemnity Insurance
• Dental Insurance (free to employees)
• Vision Insurance (free to employees)
• Short-Term Disability (free to employees)
• Long-Term Disability
• Basic Life Insurance (free to employees)
• Holiday Pay
• Paid Time Off
• 401(k) with matching
• Credit Union
• Cellular Discounts

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed
• Number of Employees: 101-250 employees