Customer Solutions Specialist

First Dakota National Bank • Yankton, SD

14h • Onsite

About The Position

Customer Solutions Specialist - Yankton First Dakota is hiring a full-time Customer Solutions Specialist to join our Yankton team! A Customer Solutions Specialist supports and engages in First Dakota’s philosophy for exceptional customer service and is responsible for building strong customer relationships. Requires a strong understanding of First Dakota’s products or services, excellent communication skills, the ability to think critically and provide technical support. Hours include Monday-Friday 8-5.

Requirements

• High school diploma or general education degree (GED)
• Three to six months customer service or related experience
• Or equivalent combination of education and experience
• Attributes include a positive attitude and good work ethic.
• The ability to process a variety of tasks accurately and efficiently, the capability to maintain strict confidentiality, attention to detail, strong problem-solving abilities, and comply with all Bank policies and procedures.
• Communicate effectively with various types of clientele, co-workers and departments to resolve an assortment of needs.
• Strong organizational skills and the ability to work well in a team environment.
• Punctuality is a must.
• To perform this job successfully, an individual must be able to perform each essential duty satisfactorily.
• The requirements are representative of the knowledge, skills, and/or ability required.
• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Responsibilities

• Possess knowledge of deposit related products including digital banking, bill pay, eStatements, debit cards, online applications, etc.
• Share responsibility for inbound external customer call volume; assist with internal customer call volume as needed, and respond to customer inquiries via digital banking conversations or email.
• Act in accordance with First Dakota’s Phone Standards and provide exceptional customer service with every interaction
• Assist customers with account-related questions and requests
• Research and resolve customer issues, acting as the customer liaison between departments when necessary
• Complete customer and account maintenance, and check back reviews
• Complete daily maintenance reports
• Promote products and services and make referrals to other departments based on customer needs in accordance with First Dakota’s philosophies
• Adhere to policies and procedures regarding appropriate resolution of customer complaints
• Demonstrate effective decision making in determining corrections, fee waivers, and refunds through appropriate methods/solutions in order to meet customer’s needs
• Inform management of irregular or recurring issues and suggest improvements
• Attend and come prepared to all meetings and developmental training as necessary
• Attendance - consistently at work and on time
• Other duties as assigned.

Benefits

• FIRST DAKOTA offers competitive compensation and excellent benefits including Medical, Dental, Life, Short and Long Term Disability, PTO, Career Apparel and 401(k).

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED