Customer Solutions Specialist

Drive DeVilbiss Healthcare • Port Washington, NY

13h • $19 - $21

About The Position

The Customer Solutions Specialist is responsible for delivering an effortless customer experience in a fast-paced, phone-based environment by providing product information, placing orders, and identifying effective solutions. As employees build knowledge across all areas of the department, they may become cross-functional to support evolving business needs.

Ability to work full time Monday - Friday 9-6PM EST

Requirements

• High school diploma or equivalent
• Customer Focused
• Excellent communication and problem resolution skills
• Excellent computer skills, including knowledge in Microsoft Systems, SAP experience helpful
• Quick learner, able to think on feet and find innovative solutions
• Empathy, patience, listening skills
• Maintain a Scorecard of an A/B average to be considered for promotion

Nice To Haves

• Prior customer-facing experience preferred
• Experience in Customer Service preferred

Responsibilities

• Resolve customer and sales rep inquires; explain product features, provide quotes, process orders, returns, and assist with all their customer service needs in US and Canada.
• Comply with all quality guidelines on documenting complaints and responding to Post Market Surveillance requests in a timely manner
• Handle inbound and outbound communication via phone in a helpful, professional, and courteous manner.
• Resolve all customer related inquiries and issues with extreme accuracy and efficiency.
• Develop a thorough understanding of Drive products to effectively offer additional accessories and substitute other products when items are back ordered, etc.
• Enter and process orders received via phone, with accuracy.
• Provide product availability and manage customer backorders as needed.
• Support the sales team by providing assistance with their daily service needs.
• Follow up as needed to ensure accuracy and effortless customer experience.
• Provide over the phone assistance with product assembly and parts inquiries
• Utilize systems and technology to handle high volumes of inquiries; become proficient in current and future systems.
• Achieve performance goals on a consistent basis and established KPIs.
• 1-2 years’ experience in the position to be considered for promotion.
• Work closely with other departments, such as the Technical Solutions, Product Management and Credit Dept.

Benefits

• Competitive Benefits
• Paid Time Off
• 401(k) Savings Plan
• opportunity for growth

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 1,001-5,000 employees