Dairy Equipment Client Services (with SAP Experience)

DeLaval•Kansas City, KS

5h•Hybrid

About The Position

Due to continued growth, DeLaval is searching for a customer service professional who shares our passion for consistently providing a high level of support to our customers. Our uniquely blended Customer Solutions Specialist, the ‘heartbeat’ of our organization, will focus on order and data management, project management, sales support, and training for our domestic and international customers. Far from being siloed, you will collaborate with internal cross functional teams, vendors, and carriers. We are searching for an individual that will bring innovative ideas to better our department and processes, and one who desires to have a voice at the table. About DeLaval DeLaval is a leading global supplier of solutions that improve the performance of farms for professional food producers. We support our customers in reducing their environmental footprint while improving food production, profitability and the well -being of the people and animals involved. We offer products, systems and services for all steps of milk production. Our solutions are used by millions of dairy farmers around the globe every day. At DeLaval, we prioritize our people and their safety. We pride ourselves on our culture of thinking and acting as One DeLaval. We also empower our people to Make Things Happen and encourage Setting Direction. To learn more about DeLaval, please visit us at www.delaval.com/en-us/ . In support of our amazing team, DeLaval offers: - Competitive compensation - Year-end bonus - Paid vacation - 401K with company match - Medical, Dental, Vision - And MORE! As a Customer Solutions Specialist your role will be to respond to inquiries, resolve issues, and manage order-related tasks accurately and efficiently. Collaborate and support the Sales team to ensure seamless service delivery and drive alignment across the customer’s journey. Build and maintain strong relationships with customers as a strategic partner to support their ongoing needs and satisfaction. Support process optimization, self-service initiatives, and data-driven decision making while leveraging tools such as SAP and CRM systems to streamline workflows. Partner cross-functionally with teams including Finance, Technology, Market Solutions, and Order Flow to represent the voice of the dealer and ensure that the customer experience is prioritized throughout internal processes and decision making.

Requirements

2+ years of experience in managing assigned customer accounts, account management or documented experience in building relationships with customers.
Highschool diploma required
Experience with a CRM platform and SAP, preferred

Nice To Haves

Associate’s degree preferred

Responsibilities

Deliver high-quality and timely support across all aspects of order entry to delivery
Coordinate capital goods orders as a key liaison between Sales and Operations
Ensure data accuracy and consistency across systems to support reporting, order accuracy, and downstream processes
Identify opportunities for automation, reduce manual touchpoints and enhance team efficiency
Collaborate with Sales, in support the dealer relationship, with onboarding, communications, pricing, document review, training, and order management
Analyze reports related to sales activities and customer data to support and drive sales
Maintain alignment between internal systems and customer-facing platforms for pricing, promotions, and product availability
Serve as a strategic partner and contact for key account customers fostering strong relationship
Proactively manage inquiries and escalations with a customer-first, solution-oriented mindset
Provide onboarding, systems, and process training tailored to key customer needs
Contribute to team knowledge bases, SOPs, and training programs
Support training and onboarding through collaborating with internal groups
Drive adoption of self-service tools and scalable customer support practices
Act as the voice of the dealer and advocate for the customer experience across internal teams including Finance, Technology, Market Solutions, and Order Flow.
Influence systems, processes, and policy decisions to reflect the needs of the customer and support end-to-end service excellence