Customer Solutions Representative

C2 GPS- Brevard Flager Volusia

7h

About The Position

The Customer Solutions Representative (CSR) is crucial to achieving our mission. The CSR builds relationships with customers to access workforce services within the Career Centers and through referrals to our community partners.
The Customer Solutions Representative is responsible for managing incoming phone calls and online website chats. This role requires a courteous, organized, and professional individual who can provide excellent customer service. The representative will handle customer inquiries, provide basic information, and direct questions or concerns to the appropriate departments. Maintaining a positive attitude, clear communication, and professionalism at all times is essential to ensure a high-quality positive customer experience.
Full Time Position w/ benefits: 1 (Location: Talent Hubs in Cocoa)
C2 Global Professional Services (C2 GPS) is an industry leader providing innovative workforce and career services to Texans, Floridians, and Nevadans. C2 GPS has a reputation for outstanding customer service, building relationships in our local communities, and providing career services to enable job seekers to find meaningful work and grow their careers.
Our company values of Respect, Communication, Customer Engagement, and Ingenuity are embedded in every facet of how we work to deliver a standard of excellence that is unmatched by our competitors. Fueled by unprecedented growth, our service delivery model currently spans several counties in Texas, Florida, and Nevada.
C2 GPS’ guiding principle is that to successfully navigate workforce development solutions, our employees must be passionate about providing superior customer service to all our customers and supporting the communities where we live and work.
Come and surround yourself with talented and professional individuals who have also taken the next step of making a difference in someone’s life. You would not only have a great and dedicated team to work with, but you would also be eligible to take advantage of a competitive benefits plan which includes:
Health Insurance (with no cost options for employee only plans)
Wellness Reimbursement
Generous Paid Time Off
Paid Parental Leave
401(K) with 100% Employer Match up to 6% individual contributions
Critical Illness/Accident

Dental
Vision
Life Insurance
Short and Long Term Disability
Pet Insurance
Identity Theft

Requirements

• High school diploma or GED.
• Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

• Six months of relevant experience preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Communicate with customers by telephone, virtually, or in-person to assess customer goals, provide information and assist job seekers transitioning to a new position.
• Review and identify job opportunities for customers and provide referrals to qualified candidates.
• Provide and advise customers on the local job market, employment services and resources, educational opportunities, and other available services to include resume development, application completion, interview techniques and proper dress attire.
• Develop constructive and cooperative working relationships with internal team members, the public and external partners.
• Actively seeks ways to improve workforce services to meet labor market needs.
• Contributes to the Career Center performance goals, including customer service and following-up with workforce center customers.
• Performs other duties as assigned and fulfills responsibilities as required.

Benefits

• Health Insurance (with no cost options for employee only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match up to 6% individual contributions
• Critical Illness/Accident
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance
• Identity Theft

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED