Customer Solutions Representative

HP • Rio Rancho, NM

1d

About The Position

Works on assignments that are moderately complex in nature and require ordinary problem resolution and independent judgment. Works under limited supervision and normally receives no instruction on routine work and general instructions given for new assignments. Gathers and assesses SMB customers' hardware, software, and technical needs. Generates leads to specific departments based on customers' needs and segments. Identifies related future needs for lead generation and opportunity expansion. Identifies customer-specific parameters and constraints that impact the solution. Investigates and optimizes a solution's fit to the requirements of the customer. Identifies probable competition. Solicits inputs from team members as required. Anticipates some of the potential challenges for the proposed solution. Assists peers in the area of expertise as needed. Manages multiple tasks or cases simultaneously with minimal supervision. Typically requires 1- 3 years general experience or an equivalent combination of experience and college-level education.

Requirements

• 1- 3 years general experience or an equivalent combination of experience and college-level education.
• Superior communication skills both written and verbal
• Experience in customer-facing role either remote or face to face

Responsibilities

• Gathers and assesses SMB customers' hardware, software, and technical needs.
• Generates leads to specific departments based on customers' needs and segments.
• Identifies related future needs for lead generation and opportunity expansion.
• Identifies customer-specific parameters and constraints that impact the solution.
• Investigates and optimizes a solution's fit to the requirements of the customer.
• Identifies probable competition.
• Solicits inputs from team members as required.
• Anticipates some of the potential challenges for the proposed solution.
• Assists peers in the area of expertise as needed.
• Manages multiple tasks or cases simultaneously with minimal supervision.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 5,001-10,000 employees