Customer Solutions Program Manager

Lumafield • Boston, MA

1d • $140,000 - $170,000

About The Position

Lumafield is seeking a Customer Solutions Delivery Program Manager to drive the successful delivery of technical solutions that combine both hardware and software to solve manufacturing and engineering challenges.
In this customer-facing role, you'll be responsible for the end-to-end development and implementation of solutions that require coordination across multiple teams, as well as manage timelines, scope, and stakeholder expectations with customers. These solutions may range in complexity from multi-week projects for a single product, to larger programs that entail delivery of multiple solutions across a customer’s organization and/or product families.
This role requires strong communication skills as you'll interface with executives, engineering teams, and technical staff both internally at Lumafield and across our customer base.
This role will also help establish processes for scaling our delivery and management of complex customer engagements while maintaining the highest levels of quality and professionalism.
This role requires a proactive project team leader who works effectively in fast-paced environments, approaches complex technical challenges systematically, and demonstrates the resilience and curiosity that defines Lumafielders.

Requirements

• B.S. in engineering or business
• 8+ years of experience, including engineering experience, and project or program management experience in technical environments
• Have experience with automated equipment installation as well as software application development and delivery
• Proven problem solving skills, with the ability to navigate ambiguous situations such as customer inability to lock down scope due to changing product designs
• High level of detail orientation and exceptional organizational skills
• Experience managing and communicating with a range of stakeholders who may have differing perspectives and priorities
• Able to independently develop frameworks and project plans through forward-looking thinking, in situations without precedent
• Must be a US citizen or GC holder

Nice To Haves

• MBA
• Technical expertise in software application development or embedded systems

Responsibilities

• Manage end-to-end program delivery for customer solutions that can involve hardware, software application development, and integrations
• Collaborate with customers to define scope, requirements, and priorities, with a lens of driving value for their business
• Collaborate with product and engineering teams to define requirements and execute on them
• Own scope and timelines for individual projects and broader programs by developing project plans, identifying and mitigating risks, and communicating early and often
• Manage change internally and externally with customers, providing structure with Change Orders, and enforcing expectations
• Drive process improvement by documenting lessons learned, establishing best practices, and developing scalable frameworks

Benefits

• health & wellness stipend
• 401k
• parental leave
• flexible PTO
• commuter benefits
• company wide events
• equity grant

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Number of Employees: 1-10 employees