Customer Solutions Professional - Consumer Collections

Real Time Resolutions Inc • Dallas, TX

8d • Hybrid

About The Position

A Customer Solutions Professional (CSP) plays a pivotal role in the consumer collections department and is responsible for driving revenue and meeting monthly collection goals by contacting customers, including Spanish-speaking individuals, to discuss their account status, and negotiate optimal payment arrangements on behalf of our clients.

Requirements

• Bachelor’s degree in relevant field or equivalent related work experience is required.
• Advanced proficiency in Microsoft Office Suite (Word, Excel, PowerPoint, Outlook).
• Prior experience in collections a plus.
• Proven track record as a top performer.
• Strong negotiation and persuasive selling skills required.
• Goal-oriented with a drive to achieve results.
• Self-motivated with strong attention to details.
• Ability to multi-task and produce high quality work in a fast-paced environment.
• Bilingual fluency in English and Spanish is a plus with the ability to read, write, and speak Spanish at a professional level.

Responsibilities

• Monitor assigned queues and follow up accordingly.
• Deliver an exceptional customer experience through empathetic and solution-oriented interactions.
• Review ongoing workout plans with customers, evaluate their needs & issues and counsel them appropriately.
• Analyze credit reports, loan histories, personal records & assets and make recommendations to managers.
• Ensure compliance with federal, state & local regulations pertaining to collections and bankruptcy practices.
• Document customer interactions thoroughly and accurately within RTR’s collections system.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Number of Employees: 101-250 employees