Customer Solutions Manager

Amazon • Dallas, TX

426d • $118,200 - $204,300

About The Position

The Customer Solutions Manager (CSM) at Amazon Web Services (AWS) is responsible for engaging directly with customers to facilitate their migration to the cloud, maximizing customer value, and ensuring a seamless experience. This role involves leading large-scale technical programs, collaborating with multidisciplinary teams, and influencing customer executives to achieve strategic goals. The CSM will assess risks, manage issues, and drive customer adoption of AWS services, ultimately aligning cloud transformation initiatives with business objectives.

Requirements

• 5+ years of experience leading large-scale technical or engineering programs.
• 2+ years of experience in a customer-facing role engaging with executives and technologists.
• Demonstrated ability to work with both technical and non-technical individuals.
• Bachelor's Degree in science, technology, engineering, math, business, or equivalent experience.
• Ability to travel up to 25%.

Nice To Haves

• AWS technical certification.
• Experience in a lead role supporting large technology-driven transformation projects.
• Strong background in change management and organizational change best practices.

Responsibilities

• Engage directly with customers to facilitate their migration to the cloud.
• Maximize customer value and ensure a frictionless experience during the cloud journey.
• Define strategic roadmaps and break them into actionable initiatives.
• Capture and track business and technology success criteria.
• Identify appropriate resources to execute complex technical and organizational change management plans.
• Set goals, track progress, and communicate results at all levels.
• Assess risks and anticipate bottlenecks in project delivery.
• Provide critical issue management and balance trade-offs to maximize business value.
• Influence customers at an executive level to allocate resources effectively.

Benefits

• Competitive salary ranging from $118,200 to $204,300 per year.
• Comprehensive medical, financial, and other benefits.
• Equity and sign-on payments may be included as part of the total compensation package.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Industry: Sporting Goods, Hobby, Musical Instrument, Book, and Miscellaneous Retailers
• Education Level: Bachelor's degree