The Customer Solutions Manager (CSM) at Amazon Web Services (AWS) is responsible for engaging directly with customers to facilitate their migration to the cloud, maximizing customer value, and ensuring a seamless experience. This role involves leading large-scale technical programs, collaborating with multidisciplinary teams, and influencing customer executives to achieve strategic goals. The CSM will assess risks, manage issues, and drive customer adoption of AWS services, ultimately aligning cloud transformation initiatives with business objectives.