Customer Solutions Manager, Specialty Welding and Machining

Westinghouse Electric Company, LLC • Manning, SC

89d • $130,400 - $163,000

About The Position

As a Customer Solutions Manager you will lead the Specialty Welding & Machining efforts related to reactor component upgrades, replacements and repairs and other scopes related to the Specialty Welding & Machining scope of supply. This includes field welding and machining, reactor head, core barrel and piping repairs. The implementation of additional plant life extensions will support business growth that is expected as a result of aging plant issues associated with additional operating life of plant components. You will lead the business segment for these opportunities and help Westinghouse differentiate and provide competitive offerings through understanding of customer-specific requirements, solution selection, technical content of proposal, costing and pricing, responsiveness, and quality of bid. You position will also help ensure programs are delivered to our customers.

Requirements

• Bachelor's degree in Engineering or related technical discipline or technical degree in related technical discipline or demonstrated related experience.
• 10+ years of relevant experience in product management, business or operations preferably in the welding and machining service industry or nuclear field service industry.
• Knowledge of field welding and machining.
• Ability to build strong customer relationships and provide customer insights.

Responsibilities

• Develop/leverage key customer relationships to facilitate understanding of customer needs and create proposals with value proposition to meet customer needs and secure OE.
• Accountable for OE and opportunity pipeline growth for product/technology areas.
• Assess near-term market trends, customer buying patterns and competitor moves to adjust product positioning.
• Recommend price to capture maximum market value while delivering on business plan assumptions such as MAS; collaborate with sales to align on final price to customer.
• Collaborate with sales on capture planning and final order negotiations.
• Support SWM activities to aggregate product financials and (at least) monthly financial forecasting.
• Support business unit activities to develop resource demand signal and engage with resource management when needed.
• Engage on emergent customer issues, leading team until project management is available and engaged, working with collective team to develop technical and commercial solutions.
• Collaborate with project teams to understand status of projects, supporting resolution of challenges during project execution.
• Develop relationships with internal stakeholders, such as RCU, to ensure people, processes and technology are available to deliver offer commitments and enable market growth.
• Ensure collaboration with resource managers occurs, along with Sales / Commercial Integration to generate and provide high quality proposals.
• Collaborate and co-ordinate with peer leaders in AOMS and LTO to ensure cohesive approach to market and holistic customer support and satisfaction.
• Navigate the various product lines within AOMS and LTO as opportunities arise, working with other Customer Solutions Managers and Engineers.
• Collaborate with global product management on product strategy, product roadmaps, technology roadmaps, innovation ideas, etc.

Benefits

• Comprehensive Medical benefits which could include medical, dental, vision, prescription coverage and Health Savings Account (HSA) with employer contributions options.
• Wellness Programs designed to support employees in maintaining their health and well-being including Employee Assistance Program providing support for our employees and their household members.
• 401(k) with Company Match Contributions to support employees' retirement.
• Paid Vacations and Company Holidays.
• Opportunities for Flexible Work Arrangements to promote work-life balance.
• Educational Reimbursement and Comprehensive Career Programs to help employees grow in their careers.
• Global Recognition and Service Programs to celebrate employee accomplishments and service.
• Employee Referral Program.

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees