Customer Solutions Facilitator

C2 GPS—West Central Texas • Abilene, TX

19d • Onsite

About The Position

The Customer Solutions Facilitator is the primary point of contact for customers upon entry into the workforce system. The position is responsible for helping all participants, including those directed to self-service in the resource rooms and for assisting jobseekers with career development activities designed to link them with employment.

Requirements

• Knowledge of workforce development, economic development, and project management.
• Knowledge of word processing, spreadsheet, technology, and computer skills.
• Exceptional customer service and interpersonal skills.
• Able to work with diverse customers with unique needs and communication styles.
• Can effectively handle or resolve stressful or challenging situations with difficult customers.
• Is sensitive to customer needs and feelings and demonstrates concern for others.
• Excellent verbal and written communication skills.
• Ability to develop and maintain effective working relationships with management, coworkers, Board staff, and the public.
• High School Diploma or GED required.
• Valid driver’s license and proof of insurance with good driving record.

Nice To Haves

• Associates or undergraduate degree preferred.
• Bilingual in English and Spanish strongly preferred.

Responsibilities

• Facilitates job-readiness classes, workshops, or orientations to help customers maintain or improve job skills.
• Presents information using a variety of instructional techniques or formats, such as simulations, team exercises, group discussions, videos, or lectures.
• Interview’s customers to record and assess employment information to determine customer’s career development opportunities and needs.
• Educates customers on center services including the job seeker tools available (i.e., WorkInTexas (WIT) self-directed job search/match, typing tutorials, resume programs, workshops, etc.).
• May assist customers with the WIT registration and ensures registrations are properly completed.
• Works closely with the Business Solutions Representative and Career Center staff regarding employer communications to discuss ways to improve services and meet labor market needs more effectively.
• Data inputs all services according to policies and procedures and in real time (as service is provided to customer) in the appropriate systems (WorkInTexas, TWIST, etc.).
• Ensures that all information on application is correct and correctly entered in the system.
• Identifies community resources and establishes linkages to assist customers with specific needs.
• May coordinate the customer’s job readiness activities to ensure that it supports their work experience by providing interviewing techniques, application completion process and appropriate dress attire.
• Contributes to the Career Center performance goals, including customer service and follow up.
• Collaborates with all Career Center staff to ensure customers have a meaningful experience.
• Escorts customers to the Customer Satisfaction Survey computers prior to leaving the center, if applicable
• Proactively seeks ways to improve workforce services to meet labor market needs.
• Performs other duties as assigned and fulfills responsibilities as required.

Benefits

• Health Insurance (with low-cost options for employee-only plans)
• Wellness Reimbursement
• Generous Paid Time Off
• Paid Parental Leave
• 401(K) with 100% Employer Match of up to 6% of individual contributions
• Dental
• Vision
• Life Insurance
• Short and Long Term Disability
• Pet Insurance

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees