Customer Solutions Expert (Inside Sales)

United Contractors Roofing•Myrtle Beach, SC

47d

About The Position

United Roofing is one of the fastest-growing roofing companies in the Southeast, proudly recognized for exceptional customer service, sales excellence, and top-tier warranty protection. As an Inside Sales Representative, you’ll be the voice of United Roofing, connecting with prospective customers, managing inbound inquiries, and scheduling inspections for our Roofing Experts. This role is perfect for someone who thrives in a fast-paced, performance-driven environment and has a passion for delivering best-in-class customer experiences.

Requirements

Fluent in English with exceptional verbal communication skills.
Strong organizational and time management abilities.
Positive, professional, and goal-oriented mindset.
Self-motivated and disciplined in a fast-paced environment.
Previous experience in customer service or inside sales preferred, but not required.
Comfortable learning and using technology systems for scheduling and reporting.

Responsibilities

Manage inbound calls and follow up on leads generated by marketing and canvassing teams.
Engage homeowners with clear and professional communication , explaining our services and warranty programs.
Schedule inspections for Roofing Experts to evaluate customer needs.
Maintain accurate customer records and appointment scheduling within our CRM.
Participate in frequent department meetings and ongoing training sessions to refine skills and stay aligned with company goals.
Deliver best-in-class customer service , consistently targeting 5-Star satisfaction .
Meet and exceed performance metrics related to calls, scheduled appointments, and customer satisfaction.