Customer Solutions Engineer

REA MAGNET WIRE CORP • Lafayette, IN

154d

About The Position

The Solutions Engineer plays a crucial role in ensuring the consistent quality of products and processes, contributing to customer satisfaction and overall business success. This position works internally with the plant quality team and Technology, focusing on identifying, resolving, and preventing quality issues within a product or process, particularly in the Electric Vehicle (EV) sector. The Solutions Engineer analyzes data, implements quality control measures, and collaborates with cross-functional teams, both internally and at the customer level, to ensure that products meet established standards. Additionally, this role serves as a technical resource for customers, providing support for process and product improvements.

Requirements

• Bachelor’s degree in Engineering or relevant field
• Five (5) years of experience in a customer-facing engineering position
• Technical Proficiency: ability to understand products and their usage by customers
• Problem Solving: ability to diagnose and resolve complex technical issues efficiently
• Communication: clear and effective communication with customers and internal teams
• Adaptability: comfortable working in diverse environments and adjusting to new technologies and dynamic schedules (including travel to customers estimated at 50%)
• Time Management: efficiently manage multiple service calls and prioritize tasks
• Customer Service Orientation: focused on delivering high-quality service and ensuring customer satisfaction
• Continuous Learning: stay updated with latest tools, technologies, and industry standards
• Excellent computer skills including Word, Excel, PowerPoint, and Outlook
• Estimated travel 50%

Nice To Haves

• Required to become proficient with Mini-Tab
• Prior automotive experience helpful
• Knowledge/Experience with IATF 16949

Responsibilities

• Problem Identification: Uses technical skills to identify and analyze root causes of quality issues internally and within customer applications.
• Solution Development: Develops and implements solutions to address identified problems, including process improvements and product design modifications.
• Data Analysis: Gathers, analyzes, and interprets quality data to identify trends and patterns.
• Quality Control Implementation: Designs and implements quality control processes, procedures, and systems to ensure consistent product quality.
• Collaboration: Works closely with engineering, manufacturing, operations, and customers to ensure product quality and application standards are met.
• Documentation: Creates and maintains quality documentation, including quality plans, procedures, and reports.
• Compliance: Ensures compliance with relevant industry standards, regulations, and quality management systems.
• Continuous Improvement: Identifies opportunities for continuous improvement in processes, products, and quality systems.
• Customer Onsite Support: Travels to customers and participates in customer visits and audits as a support function to the Quality team.
• Performs other work-related duties as assigned.

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: Bachelor's degree
• Number of Employees: 1,001-5,000 employees