Anomalo-posted 3 months ago
$100,000 - $150,000/Yr
Full-time • Mid Level
51-100 employees

Anomalo seeks a versatile and proactive Customer Solutions Engineer to help customers configure and integrate our data quality platform. This role involves leading architecture discussions, conducting implementation and configuration sessions, and coordinating with engineering to ensure best practices. You will leverage your technical aptitude, communication skills, and problem-solving abilities to assist customers, troubleshoot issues, and build scalable internal processes.

  • Manage all post-sales activities related to the implementation, configuration, and ongoing support of customer environments (SaaS or in-VPC).
  • Collaborate cross-functionally to ensure a smooth transition from pre-sales to post-sales for an optimal customer onboarding experience.
  • Conduct architecture and implementation best practices training sessions for customers.
  • Provide customers with integration best practices and self-service documentation.
  • Own and resolve support cases through effective troubleshooting, data gathering, and internal team consultation.
  • Partner with engineering and application teams on new product development and enhancements.
  • Develop support tooling and scale internal processes to enhance Anomalo's products and services.
  • Proactively work with customers to ensure smooth deployments and adoption of Anomalo’s platform.
  • 5+ years of experience in external customer support or a customer-facing engineering/support role, preferably in enterprise software/SaaS within a high-growth environment.
  • A strong ability to translate complex technical concepts for non-technical stakeholders while also engaging deeply with technical users.
  • Proactive problem-solver capable of anticipating customer needs, thinking beyond immediate issues, and debugging at various stack levels.
  • Experience managing support cases from triage to resolution, balancing multiple tasks, and maintaining organization in dynamic environments.
  • Big-picture thinker who identifies potential integrations, process improvements, and best practices to streamline customer support and deployments.
  • High-level proficiency in Python, Bash, or PowerShell for complex automation and internal tool building.
  • Familiarity with Infrastructure as Code (IaC) tools like Terraform.
  • Hands-on experience with Prometheus, Grafana, Splunk, or similar tools.
  • Exposure to ETL/ELT workflows and data pipeline tools like Apache Airflow or dbt.
  • Experience with enterprise tools like Salesforce, Gong, Outreach, Notion, and Google Suite.
  • Generous time off including 17 company holidays and unlimited vacation time.
  • Comprehensive family-friendly medical, dental, and vision insurance plans.
  • 16 weeks of parental leave with full pay.
  • Access to family planning and reproductive care.
  • Mental health and wellness benefits covered at 100%.
  • Quarterly company offsites.
  • Remote work stipend of $1,000.
  • Meaningful equity package.
© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service