Customer Solutions Engineer III

Shorr Packaging Corporation • Sharonville, OH

108d • $110,000 - $120,000

About The Position

The Customer Solutions Engineer III role leads enterprise-wide initiatives that transform customer operations and drive strategic growth. This senior-level role is responsible for architecting complex solutions, influencing executive stakeholders, leading strategic and continuous improvement projects and mentoring a high-performing team of engineers and sales professionals.

Requirements

• Bachelor’s degree in Industrial Engineering, Supply Chain, or related field
• 10+ years of experience in customer-facing engineering, process improvement, or consultative sales roles.
• Minimum of 2 years of experience in leading Lean Six Sigma projects.
• Proven success in leading enterprise-level projects with multimillion-dollar impact.
• Deep expertise in packaging equipment or automation systems preferred
• Exceptional strategic thinking, communication, and leadership skills.
• Expected travel is up to 50% nationally

Nice To Haves

• Project Management certification (CAPM or PMP).
• Lean Six Sigma Green Belt or Black Belt.
• Experience with packaging equipment or automation technologies.

Responsibilities

• Lead the development of enterprise-level solutions that integrate packaging automation, process optimization, and supply chain innovation to deliver transformative results for customers.
• Act as a senior consultant to C-suite executives, presenting high-impact strategies and influencing long-term operational decisions.
• Identify emerging technologies and industry trends to proactively develop new solution offerings and drive continuous improvement across customer engagements.
• Design and oversee large-scale programs that span multiple regions and business units, ensuring alignment with customer goals and internal capabilities.
• Serve as a technical mentor and thought leader for Level I and II Engineers, fostering a culture of excellence, innovation, and collaboration.
• Partner with Sales, Engineering, Operations, and Product Development teams to ensure seamless execution of complex solutions.
• Establish advanced metrics and dashboards to track project ROI, customer satisfaction, and solution adoption. Use insights to refine strategies and improve outcomes.

Benefits

• Employee Stock Ownership Plan (ESOP) - Together, We Own It!
• Comprehensive Employee Benefits: Explore Shorr Benefits
• Competitive base compensation plus targeted annual bonus plan
• 401K plan plus matching
• Team based Employee Owner company culture

What This Job Offers

• Job Type: Full-time
• Career Level: Senior
• Education Level: Bachelor's degree
• Number of Employees: 501-1,000 employees