Customer Solutions Coordinator

Aerco International • Blauvelt, NY

212d • $23 - $26

About The Position

We're Watts. Together, we're reimagining the future of water. We feel proud every day about what we do. We're all part of the same crucial mission, no matter what function we support -- it's to provide safe, clean water for the world, and to protect our planet's most valuable resource. What we do: For 150 years, Watts has built best-in-class products that are trusted by customers in residential and commercial settings across the world. We are at the forefront of innovation, working with cutting-edge technology to provide smart and connected, sustainable water solutions for the future. Watts is a leading brand with a quality reputation — and we have a dynamic future ahead. The Customer Solutions Coordinator will manage the organizational and administrative responsibilities of the Customer Solutions Department. They are responsible for ensuring the continuous flow of work through the department.

Requirements

• Strong customer-service focus.
• Developed organizational skills.
• Pleasant and professional telephone manner and style of greeting.
• Demonstrates ability to be a team player by actively participating in assigned teams as well as intercompany, cross-functional and/or special committees.
• Demonstrates communications skills necessary to effectively interact with coworkers and outside contacts.
• Working knowledge of PC operating systems and application software including MS Office.

Nice To Haves

• 2 years of experience within a manufacturing environment is preferred.
• Exposure to a Parts and/or Remanufacturing Department is a plus.

Responsibilities

• Responsible for organizational requirements of the Department including order processing, work orders, scheduling, parts orders, Material accuracy, 5S Program, and purchasing duties.
• Responsible for understanding the Department and how work funnels through to be received by the customer in support of their needs.
• Coordinate all verified Continuous Improvement Projects/Initiatives throughout the Department.
• Administrative duties as needed, including but not limited to: typing, making travel arrangements and itineraries, keeping the attendance database, filing and other interdepartmental support.
• Assist in handling front end calls for the department (directing incoming and internal calls and pages) at a rapid rate with a professional demeanor.
• Special projects to be assigned as necessary.

Benefits

• Competitive compensation based on your skills, qualifications and experience.
• Comprehensive medical and dental coverage, retirement benefits.
• Family building benefits, including paid maternity/paternity leave.
• 10 paid holidays and Paid Time Off.
• Continued professional development opportunities and educational reimbursement.
• Additional perks such as fitness reimbursements and employee discount programs.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Machinery Manufacturing
• Education Level: High school or GED