Customer Solutions Associate

Aston Carter • Solon, OH

13d • $23 - $23 • Hybrid

About The Position

We are seeking a dedicated Customer Solutions Associate to drive customer satisfaction by consistently delivering high-quality service. The ideal candidate will manage customer service, monitor open orders, and collaborate with various teams to ensure seamless order fulfillment and billing.

Requirements

• High School Diploma required; undergraduate degree strongly preferred.
• 1-2 years of experience in Supply Chain, Order Management, Distribution, Inventory Management, Transportation, and Planning preferred.
• Excellent written and verbal communication skills.
• Strong analytical aptitude with proven ability to analyze and interpret data.
• Proficiency in Microsoft Office applications, including Word, Excel, and Outlook.
• Intermediate Excel skills, including experience with large data sets and familiarity with v-lookups and pivot tables.
• Ability to work in a fast-paced environment and manage multiple priorities.
• Ability to work independently with minimal supervision.

Nice To Haves

• Proficiency in SAP and Power BI is preferred.

Responsibilities

• Drive customer satisfaction by consistently delivering high-quality service.
• Strive to achieve on-time and in-full deliveries to meet customer expectations.
• Identify and resolve demand capture failures within defined Service Level Agreements.
• Regularly monitor open orders and ensure adherence to the Daily Activity Schedule.
• Work with customers and business partners to clear blocked orders within SLA.
• Optimize orders for logistical efficiency.
• Contact customers regarding out-of-stock or stock allocation issues.
• Collaborate with the Order Fulfillment team to resolve issues preventing delivery.
• Propose resolutions for issues identified after the delivery note due to transportation or warehousing concerns.
• Collaborate with Billing in resolving billing issues requiring customer contact.
• Collaborate with key stakeholders and business partners to ensure process quality aligns with business and customer needs.
• Provide 360° visibility on the status of orders to customers and internal teams.
• Apply appropriate root cause reason codes following global Reason Code Methodology.
• Identify, analyze, and initiate the escalation process based on escalation criteria.
• Participate in operational review meetings.

Benefits

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

What This Job Offers

• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 501-1,000 employees