Customer Solutions Associate

AMMEGA • Greenville, WI

131d

About The Position

For our MIR and AMMEGA Customer Service team, we are currently looking for a CUSTOMER SUPPORT SPECIALIST. As a customer support specialist, you will be responsible for facilitating customer requests for information, quotations, and orders by interacting with customers, supervisors, the sales team, and vendors. A day in the life of a customer support specialist can look like: Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff. Processing customer orders accurately and timely. Researching customer order history and reviewing inventory for availability. Maintaining and updating customer files. Following up on orders in progress and communicating order statuses with outside sales staff. Interacting extensively with vendors and customers. Performing product research through contact with our vendors. Obtaining pricing on purchases, generating and following up on quotes. Answering the phones timely and professionally throughout office hours; filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed. Verifying accuracy of order when receiving vendor products. Allocating cost of inventory to orders. Transferring stock to other branches upon request. Contacting customers to collect invoices that are past due.

Requirements

• Associate’s or Bachelor’s degree strongly preferred and/or at least four (4) years of previous experience.
• Experience with Word, Excel, and Outlook.
• Excellent verbal and written communication skills.
• Strong analytical and problem-solving skills.
• Leadership acumen.
• Positive team spirit.
• Entrepreneurial and customer focus.
• Learning agility.
• Ability to deliver what is promised.
• Drive for change and innovation.
• Ability to build relationships through collaboration.

Responsibilities

• Communicating with customers to receive orders for products and installations via fax, e-mail, phone, or from sales staff.
• Processing customer orders accurately and timely.
• Researching customer order history and reviewing inventory for availability.
• Maintaining and updating customer files.
• Following up on orders in progress and communicating order statuses with outside sales staff.
• Interacting extensively with vendors and customers.
• Performing product research through contact with our vendors.
• Obtaining pricing on purchases, generating and following up on quotes.
• Answering the phones timely and professionally throughout office hours.
• Filing, faxing, e-mailing, and various other office and clerical duties to be completed as needed.
• Verifying accuracy of order when receiving vendor products.
• Allocating cost of inventory to orders.
• Transferring stock to other branches upon request.
• Contacting customers to collect invoices that are past due.

Benefits

• Paid training.
• Medical, Dental, and Vision insurance.
• Life insurance.
• Employer-paid Short- and Long-Term Disability insurance.
• 401k with company match.
• Tuition reimbursement.
• Paid time off.

What This Job Offers

• Education Level: Associate degree
• Number of Employees: 5,001-10,000 employees