Customer Solutions Advocate

Office Depot • Austin, TX

7d • Remote

About The Position

The Customer Solutions Advocate is one of a few roles that have direct interactions with our customers. They are responsible for providing forward-thinking problem resolution, with superior service, to address customer issues. This role will handle inquiries from a select set of customers and sales representatives, which will enforce a deep understanding of the customers’ needs and preferences. This position is empowered to take appropriate action to execute solutions or escalate issues to the team manager when needed. They will partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue. This role has a remote work designation unless otherwise required by customer contract/needs (i.e., work on site for customer location(s)), all subject to change based on customer demands.

Requirements

• High School diploma or equivalent, Bachelors preferred
• Customer Service, Order Management experience
• Minimum Years of Experience: 1
• Basic computer skills and the ability to use computers and technology for information, and to access information necessary to complete the job.
• Excellent verbal and written communication skills.
• Superior relationship building
• Time Management skills, ability to multi-task
• Organizational skills
• Demonstrated ability to initiate and analyze complex or undefined issues to determine proper course of action
• Excellent communication in English (written and verbal) and interpersonal skills
• Strong customer service orientation
• Self-Starter
• Analytical
• Able to succeed in an ambiguous environment

Responsibilities

• Resolve problems and provide timely / proactive resolution with superior service to address customer issues.
• Handle inbound phone, email and chat contacts from a select set of customers and sales representatives.
• Take appropriate action to execute solutions or escalate issues to the team manager on behalf of the customer.
• Partner with the sales team and build strong customer relationships, resulting in customer loyalty, retention, and revenue.
• Special projects to support customers as needed.

Benefits

• The company offers competitive salaries, a benefits package, which includes a 401(k) and more, along with plenty of opportunity to move and grow within our organization!
• You will be eligible to participate in an incentive program, paid in accordance with the Incentive Plan terms and conditions.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees