Customer Solution Specialist (CSS) - Hybrid Schedule Eligible
About The Position
We've been leading the Weiler way for four generations, creating value-enhancing solutions for cleaning, grinding, cutting, deburring and finishing. It's not just what we do, but how we do it. If you have the passion and energy to spark success and are bold enough to see the possibilities, join us to help build our future, and we'll help build yours. The ideal candidate will be located within a commutable distance to Cresco, PA. Position summary: The Customer Solution Specialist provides customers with a hassle-free experience related to orders, inquiries, complaints, and other requests. The Customer Solution Specialist builds and maintains relationships with customers that strengthens our partnership with them. The Customer Solution Specialist helps drive team goals by meeting individual metrics, while actively supporting continuous improvement efforts.
Requirements
- High School diploma
- Minimum of two years Customer Service experience
- Excellent Verbal/Written Communication and Interpersonal Skills
- Problem Solving and Logic Skills
- Time management and organizational skills
- Attention to detail
- Ability to work both independently and as a member of a team
- Proficiency using Microsoft office products
Responsibilities
- Handle all customer needs in a timely and professional manner. This includes, but is not limited to, entering orders, answering phones, responding to emails timely, requests for quotes, material return authorizations, issuing credits, expediting orders, and providing product information.
- Enter all orders accurately and timely to achieve team goals.
- Document customer interactions accurately and completely in CRM.
- Build and maintain strong relationships with distributors.
- Adhere to department work instructions and processes.
- Maintain product and professional knowledge by attending trainings and by reviewing relevant materials.
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Industry
Nonmetallic Mineral Product Manufacturing
Education Level
High school or GED
Number of Employees
1,001-5,000 employees
