Customer Solution Advisor

InfoTrust

16h • Hybrid

About The Position

The Customer Solutions Advisor is a pivotal role responsible for fostering deep, strategic partnerships with InfoTrust's customers and successfully renewing commercial relationships year over year. Acting as a trusted advisor, you will leverage a profound understanding of analytics and privacy-centric solutions to drive retention, identify growth opportunities, and ensure customers derive maximum value from their investments. You will command executive-level conversations, managing the intersection of technical delivery and business strategy to position InfoTrust as a long-term strategic partner.

Requirements

• You possess 4+ years of experience in account management, customer success, or a related field, with a focus on revenue growth, retention, and contract management.
• You have a strong working knowledge of the Google Marketing Platform (GA4, CM360, DV360) and the digital advertising industry, with the ability to explain complex technical concepts to non-technical stakeholders.
• You demonstrate excellent presentation and communication skills, capable of building rapport and commanding credibility with executive-level stakeholders.
• You have a proven track record of analyzing customer data to identify opportunities for growth, expansion, and risk mitigation.
• You are comfortable managing contract negotiations, including renewals and upselling strategies, and are motivated by achieving retention targets.
• You love growth -- you love to focus on upskilling yourself, your clients, and staying on top of recent industry trends.
• You enjoy working cross functionally and can share experiences where you navigated the dynamics of working with sales, delivery, and client teams.

Nice To Haves

• AI Fluency: Experience applying artificial intelligence tools and principles to enhance productivity and decision-making workflows.
• Technical Acumen: Familiarity with Tag Management Systems (GTM, Tealium) or server-side tagging concepts.

Responsibilities

• Strategic Account Management: Build and nurture strong, multi-level relationships with key stakeholders, ranging from day-to-day contacts to executive leadership (VPs, SVPs, C-level), while proactively monitoring data consumption and usage to maintain high satisfaction levels.
• Revenue Growth & Contract Management: Lead the renewal process for all aligned accounts with the goal of meeting and exceeding retention targets. You will manage contract dates, drive renewals to signature, and identify upsell opportunities to increase Spend Under Management (SUM).
• Value Articulation & Education: Confidently present InfoTrust’s analytics and privacy-centric solutions, articulating their value and ROI to marketers through data-driven insights and storytelling. You will act as an educator, helping clients understand how the AdTech ecosystem and Google platforms solve their specific business challenges.
• Customer Success Planning: Develop and lead customer-centric success plans tailored to unique client goals. This includes facilitating Executive Business Reviews (QBRs/ABRs) to assess progress, present value, and strategize future initiatives.
• Cross-Functional Collaboration: Partner closely with Sales, Delivery, and Business Units to ensure seamless customer onboarding and efficient resolution of issues. You will actively gather feedback to inform solution development and improve the overall customer experience.

Benefits

• Benefits include, but are not limited to: health/vision/dental insurance with employer-sponsored premiums, unlimited PTO, a generous parental leave program, 401k plan with company match, tuition reimbursement, and much more. Ask your recruiter for more details!

What This Job Offers

• Job Type: Full-time
• Career Level: Mid Level
• Education Level: No Education Listed
• Number of Employees: 11-50 employees