Customer Services Support Representative

About the position

OSI Optoelectronics is seeking a Customer Services Support Representative. This individual will interact with customers, Sales Managers, and other departments within the organization via telephone and email, to handle a variety of pre-sales and/or post-sales functions. They will also process orders, returns, and assist customers with any other needs related to existing or future orders.

Responsibilities

• Provide customer service to customers in designated territory via phone and email, troubleshooting/researching issues and working with the Sales Manager as needed.
• Process orders by entering customer POs into the ERP system, and providing customer with confirmation and tracking details, as well as invoice if necessary.
• Process customer return requests in ERP system, provide customer with RMA number, and process replacement order.
• Responsible for follow up on return orders with customer until closure of return.
• Provide customer with updated backlog of open orders for shipment schedule.
• Answer incoming calls to Customer Service Main line to assist customers with requests for pricing, availability, order placement, or any other issues related to existing or future orders, as well as incoming fax verification daily.

Requirements

• High School Diploma or equivalent required.
• Must have at least 3 years of experience in customer service within a manufacturing environment required.
• Excellent written and verbal communication skills.
• Team player with a positive attitude and demeanor.
• Able to work in a fast-paced environment.
• Excellent attention to detail.
• Great organizational skills, with the ability to multi-task and be self-motivated.
• Good working knowledge of Outlook, Excel, Word and PowerPoint.

Nice-to-haves

• College level courses in business or a related field desired.