Customer Services Support Operator - SE

Siemens Healthineers

72d • $55,780 - $83,680

About The Position

Join us in pioneering breakthroughs in healthcare. For everyone. Everywhere. Sustainably. Our inspiring and caring environment forms a global community that celebrates diversity and individuality. We encourage you to step beyond your comfort zone, offering resources and flexibility to foster your professional and personal growth, all while valuing your unique contributions. Your role: You own the E2E planning for the allocation and deployment of field resources in a highly dynamic environment. You apply critical thinking skills to ensure the consistent delivery of customer commitments while optimizing the utilization of field resources. You own customer communications E2E for all service events. You navigate complex discussions with customers when scheduling appointments. You manage and apply prioritization logic that aligns with customer commitments. You own the deployment of field resources; is the decision maker, coordinates with field management displaying strong influencing & collaborative skills. You manage capacity planning to meet cyclical demand ensuring delivery of customer commitments. You utilize problem solving skills when reprioritizing activities and resources to meet the requirements of a highly dynamic environment.

Requirements

• A Bachelor’s degree or equivalent experience.
• Good PC skills (MS Office software like Word, PowerPoint, Excel and Outlook).
• Knowledge of SAP is preferred but not required.
• Strong communication skills, both verbal and written.
• Ability to support complex projects and determine the critical path to improve timely performance.
• Strong organizational and time management skills with exceptional attention to detail.
• Ability to function as a Change Agent and promote change management.
• Self-starter, self-motivated, high level of initiative.
• Customer facing experience is preferred.
• Experience in medical device or healthcare environment preferred.

Responsibilities

• Own the E2E planning for the allocation and deployment of field resources.
• Apply critical thinking skills to ensure consistent delivery of customer commitments.
• Manage customer communications E2E for all service events.
• Navigate complex discussions with customers when scheduling appointments.
• Manage and apply prioritization logic that aligns with customer commitments.
• Own the deployment of field resources and coordinate with field management.
• Manage capacity planning to meet cyclical demand.
• Utilize problem solving skills when reprioritizing activities and resources.

Benefits

• Medical insurance
• Dental insurance
• Vision insurance
• 401(k) retirement plan
• Life insurance
• Long-term and short-term disability insurance
• Paid parking/public transportation
• Paid time off
• Paid sick and safe time

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: Bachelor's degree
• Number of Employees: 5,001-10,000 employees