Customer Services Specialist

1Stdibs • Denver, CO

395d

About The Position

The Customer Service Specialist at 1stDibs plays a crucial role in providing exceptional support to consumers, Trade clients, and dealers. This position focuses on ensuring a seamless purchasing experience by addressing inquiries and resolving issues efficiently. The specialist will engage with customers through various communication channels and collaborate with internal teams to enhance customer satisfaction and uphold the company's commitment to service excellence.

Requirements

• 1+ years of experience in fast-paced customer service, account management, or e-commerce environment.
• Outstanding communication skills, both verbal and written, with the ability to convey information in a clear and concise manner.
• Problem-solving skills with attention to detail and the ability to identify and anticipate customer issues by asking probing questions.
• Able to patiently handle escalated clients in a calm manner and diffuse challenging situations.
• Strong time management skills and the ability to prioritize.
• Collaborative team player who is willing to take initiative to help create beautiful experiences by finding resolutions to complex problems.
• Experience with SalesForce and/or other CRM systems.

Nice To Haves

• Luxury goods experience a strong plus.
• Bi-lingual in French, Spanish, Italian or German is a plus but not required.

Responsibilities

• Provide excellent customer and technical support in a fast-paced environment via phone, email, and chat.
• Resolve customer issues using critical thinking and customer support skills.
• Multitask and utilize multiple systems concurrently to efficiently gather customer and order information and respond to inquiries.
• Support Sales and Account Managers with all aspects of their customer and dealer relationships.
• Communicate procedures, policies and effectively manage expectations.
• Collaborate on a daily basis with team management and colleagues from other groups in the organization.

Benefits

• Base salary
• Equity (where applicable)
• Health and work-life benefits

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed