Customer Services Specialist

Lifepoint Health • Pasco, WA

1d • $17 - $24

About The Position

Lourdes Medical Center is a 35-bed hospital located in Pasco, WA, and is part
of Lifepoint Health [https://lifepointhealth.net/locations], a diversified
healthcare delivery network committed to making communities healthier® with
acute care, rehabilitation, and behavioral health facilities from coast to
coast. From your first day to your next career milestone—your experience matters

Your experience matters: Lourdes Medical Center
At Lourdes Medical Center, we are committed to empowering and supporting a
diverse and determined workforce that can drive quality, scalability, and
significant impact across our hospitals and communities. In your role, you’ll
support those in our facilities who interface with and provide care to our
patients and community members. We believe that our collective efforts will
shape a healthier future for the communities we serve.

This position is responsible for a multitude of activities in a busy clinic
office setting including, but not limited to, reception, scheduling, phone
calls, referrals, and registration. The critical attribute required of this
position is exceptional interpersonal customer services consisting of an
outgoing positive attitude, warm friendly joyful demeanor, and the utmost care
and reverence for our guests; patients, families, customers, and colleagues. A
critical attribute required of this position is exceptional interpersonal
customer services consisting of an outgoing positive attitude, warm friendly
joyful demeanor, and the utmost care and respect for our guests, patients,
families, customers and colleagues

Requirements

• High School diploma preferred. Post High School education and/or training preferred
• Two (2) years Hospital or Clinic experience preferred.
• Current American Heart Association BLS certificate or obtained within 90 days after hire date
• Must be able to work in a stressful environment and take appropriate action.

Responsibilities

• Register daily patients/clients.
• Schedule patient appointments.
• Perform medical records functions.
• Process daily referrals.
• Provide exceptional customer service for guests; patients, families, customers, and colleagues.
• Exhibit organizational and time management skills.
• Maintain current knowledge of the needs, functions and operations of office equipment and other systems.
• Demonstrate willingness to cover for other staff when necessary.
• Willingly perform other related duties as assigned or requested

Benefits

• Shift differential
• Comprehensive medical, dental, and vision plans, plus flexible-spending and health-savings accounts
• Competitive paid time off and extended illness bank package for full-time employees
• Income-protection programs, such as life, accident, critical-injury insurance, short- and long-term disability, and identity theft coverage
• Tuition reimbursement, loan assistance, and 401(k) matching
• Employee assistance program, including mental, physical, and financial wellness
• Professional development and growth opportunities

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED