Customer Services Specialist
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About The Position
The Concord Municipal Light Plant (CMLP) is hiring a full-time Customer Services Specialist. This specialist position is part of the team that provides exceptional customer service to Concord municipal electric, water/sewer, and telecommunication customers in person, on the phone, and via email in a fast-paced and exciting work environment. This position reports to the Customer Service Supervisor. Here at CMLP, teamwork isn't just a value, it's the foundation for everything we do. We bring together talented individuals with diverse backgrounds to create a dynamic environment where everyone can let their unique talents shine. You won't be working in silos; you'll be collaborating with colleagues who share your passion for exceeding customer expectations. This is not only nice to have during challenging and dangerous work - it's required. We have learned over our 126 years of operation that we are safer, more successful, and more impactful when team members are all aligned with each other. Our commitment to service extends beyond our doors - you'll be part of a team dedicated to making a positive impact on our customers' lives in a way that very few other jobs can. Not a week goes by without us hearing from the community that they are satisfied with work we have done. This position is year-round, full-time Monday through Friday, 8:00 AM - 4:30 PM and includes occasional after hours and weekends for emergency and storm coverage.
