Customer Services Representative

Bertch Cabinet Mfg. • Waterloo, IA

420d

About The Position

The Customer Services Representative at Bertch Cabinet LLC is responsible for communicating with customers, providing product and service information, processing orders, and ensuring customer satisfaction. This role requires effective communication skills and the ability to handle various customer inquiries and order processing tasks efficiently.

Requirements

• High school diploma or GED required.
• 1 to 3 months of related experience or training preferred.
• Ability to read and comprehend simple instructions and correspondence.
• Ability to write simple correspondence and present information effectively.
• Mathematical skills to perform basic calculations and interpret data.

Nice To Haves

• Flexibility to rotate to various areas within the company as needed.

Responsibilities

• Communicates with customers by phone and processes orders via fax.
• Provides product and shipping information to dealers via phone.
• Processes all orders for new products or replacement parts.
• Completes credit memos and enters RGA data.
• Works with delivery information and ensures accurate order processing.

What This Job Offers

• Job Type: Full-time
• Industry: Furniture and Related Product Manufacturing
• Education Level: High school or GED