Customer Services Representative

General Motors • Arlington, TX

268d • $22 • Hybrid

About The Position

We are looking for people who want to embark on a career journey where you feel like you belong, you are satisfied at work, and you are using your skills to create a positive impact. Our goal is to create remarkable customer experiences from the moment you engage a customer. At GM Financial, our Customer Experience team partners with customers to resolve complex customer or dealer concerns through an engaging and unique service experience. This opportunity is more than a job, it's a place to build your career as many professionals have who started in this role. Most of our advanced positions in Customer Experience are filled 100% internally. If you consider yourself a team player, solutions-driven, a strong communicator and have a heart and mind for helping customers who need your help; apply to be a part of the GM Financial Team.

Requirements

• High School Diploma or equivalent required.
• 0-2 years of working with customers in a service-minded environment.

Responsibilities

• Handle inbound customer calls and resolve inquiries related to the servicing of consumer auto loan and lease accounts.
• Actively listen to our customers and offer solutions to resolve customer account inquiries while providing a remarkable experience in a fast-paced environment.
• Strive to outperform expectations, demonstrate a positive and fun attitude, and be a team player.
• Ensure actions follow company policies and laws.
• Maximize productive time by demonstrating effective time management skills.
• Engage in continuous learning opportunities.

Benefits

• Competitive Salary of $22/hour plus quarterly bonus incentive.
• Access to health, dental and vision benefits on your first day.
• 12 weeks paid parental leave.
• Company Match for 401K contribution.
• Generous Paid Time Off (personal, vacation, sick, paid holidays).
• Casual Dress Code.
• Quarterly Volunteer Opportunities.
• On-site Cafeteria.
• Fun Environment.
• A culture of learning: Training and career development offered at every level.
• Educational reimbursement for full-time employees.
• Family First Discount: Access to discounted prices on GM vehicles, accessories and more.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Industry: Transportation Equipment Manufacturing
• Education Level: High school or GED