Customer Services Representative

Universities of Wisconsin • Madison, WI

1d • $25 • Onsite

About The Position

Transportation Services is seeking an enthusiastic Customer Service Representative who enjoys helping people, solving problems, and creating positive experiences. In this role, you’ll be the friendly face of our department—guiding students, employees, and visitors through their parking and transportation needs. This position is customer-facing and highly interactive, working with individuals in person, over the phone, and electronically. You’ll rotate among three office locations, keeping each day fresh and dynamic. We're looking for a motivated contributor who enjoys teamwork, communicates clearly, and is comfortable using computer systems to support efficient service. What you’ll do: Provide friendly, knowledgeable customer service across multiple channels Educate customers about parking options, commuter programs, and alternative transportation solutions Interpret and explain Transportation Services policies, procedures, and eligibility requirements Issue annual permits and allocate temporary parking spaces based on customer needs and departmental guidelines Help customers navigate complex or unfamiliar transportation decisions with patience and clarity Maintain accurate records and use departmental software to process transactions and manage accounts Highlights of this role: A fun, friendly, and supportive team that values collaboration Meaningful work that directly supports students, faculty, staff, and visitors Opportunity to grow your skills in customer service, problem‑solving, and campus operations Ongoing/Renewable Full-Time: 100% FTE Hours generally scheduled Monday - Friday between the hours of 7:00 am - 4:45 pm. Work is performed onsite.

Requirements

• At least two (2) years of experience in customer service, including payment and transaction processing.
• Ability to communicate clearly in person, over the phone, and electronically.
• Ability to interpret and explain policies, procedures, and eligibility criteria in a customer‑friendly way.
• Team‑oriented mindset with the ability to collaborate effectively with colleagues across rotating work sites.
• Committed to maintaining organized, accurate documentation to support smooth operations and excellent customer service.
• Basic proficiency with computers, with the ability to learn new software systems as needed.
• Possession of a driver’s license that is valid and meets UW Risk Management standards.

Nice To Haves

• Experience navigating complex or challenging customer interactions with professionalism, patience, and problem‑solving focus.
• Experience with point-of-sale (POS) systems.
• Proficient with Microsoft Office Suite, including Outlook, Excel, Word, and Teams.

Responsibilities

• Provide administrative support to Transportation Services departments as needed to support unit goals
• Guides and trains staff and student workers
• Monitors and maintains work areas and supplies to meet customer and operational needs
• Organizes, distributes, and maintains relevant work unit procedures, polices, and updates to ensure accuracy and relevancy of delivered information
• Processes customer transactions and may take payments following established policies and procedures
• Troubleshoots and resolves issues in a timely and professional manner
• Provides exceptional service, answers questions, or provides information in a specific subject area to (internal, external) (customers, donors, stakeholders) based on set material or standards

Benefits

• This position offers a comprehensive benefits package, including generous paid time off, competitively priced health/dental/vision/life insurance, tax-advantaged savings accounts, and participation in the nationally recognized Wisconsin Retirement System (WRS) pension fund.
• For a summary of benefits, please see the University Staff Benefits Summary.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED