Customer Services Representative

Waste Management, Inc. (WM) • Carson City, NV

1d • $22 - $22 • Onsite

About The Position

The Customer Service Rep I position receives and processes calls from customers,
serves as the end-to-end point of contact for customers, and resolves customer
issues. Collaborates with a team of customer service representatives to meet
overall call center objectives and enhance the customer service function to
exceed our customers expectations.

Requirements

• High School Diploma or GED (accredited)

Nice To Haves

• Bilingual (Spanish)

Responsibilities

• Fields customer service inquiries and processes transactions of low-level complexity within business segment independently and proficiently.
• Communicates concise and accurate information.
• Confirms understanding of customer needs, issues, and requests.
• Serves as the customer's advocate by solving problems on the customer's behalf by engaging the right department and people within WM.
• Escalates more complex issues to appropriate level.
• Uses authorized system to gather information, provide information, and/or update customer records.
• Provides standard information and education regarding service options, charges, billing, and contracts.
• Adheres to service and operational standards established for the call center, including quality, productivity, safety and timeliness goals.

Benefits

• Medical
• Dental
• Vision
• Life Insurance
• Short Term Disability
• Stock Purchase Plan
• Company match on 401K
• Paid Vacation
• Holidays
• Personal Days

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 5,001-10,000 employees