Customer Services Representative (Caesars New Orleans)

Caesars Entertainment Corporation-posted about 2 months ago
Full-time • Entry Level
Onsite • New Orleans, LA
5,001-10,000 employees
Accommodation
Resume
Match Score
Upload and Match ResumeTrack Jobs with Teal

Customer Services Representatives supports all customer service initiatives by participating in the day-to-day operations of the Casino ensuring the guests feel welcomed, valued, and well-informed of products and services. This is done through consistent and proactive exceptional Guest Experience, ensuring a clean and safe environment, and compliance with established policies and procedures. The Customer Services Representative ensures that feedback from customers is relayed to all departments on a regular basis. The Customer Services Representative will be responsible for creating a fun and welcoming environment while celebrating guests, internal and external. Must be able to work weekends and holidays (including: Thursday, Friday, Saturday, and Sunday at nights.)

  • Spends the majority of time on the casino floor interacting with external Guests, proactively welcome, acknowledge, and offer to help every guest with questions
  • Consistently exhibits a fun, upbeat and positive attitude at all times.
  • Must be aware of surroundings and be able to initiate a greeting with every guest every time.
  • Exhibits strong communication skills, including public speaking.
  • Provides customer feedback and suggestions to department leaders on a regular basis.
  • Assists in the execution of special events and particularly in managing the overall customer experience.
  • Responsible for customer contact and interfacing with guests by letter, person, or telephone.
  • Convey terms of programs and explain qualifications and requirements to prospective customers.
  • Works with all departments to assist in serving customers to provide Customer Satisfaction.
  • Responsible for ensuring cleanliness of the assigned zone, services calls, and document all customer complaints/compliments.
  • Provide an outstanding example of what customer service looks like and is willing to assist a department to ensure proper customer service protocol is being followed.
  • Adhere to regulatory, departmental, and company policies in an ethical manner.
  • Must be able to maneuver all areas of the casino, including in and around pit areas.
  • Must be able to bend, stoop, reach, kneel, twist and grip items when necessary.
  • Must be able to stand/ walk for extended periods of time.
  • Must be able to lift up to 25 pounds.
  • Must be able to use a computer: Microsoft Word, Excel, and Power Point.
  • Must be able to read, write, and understand English.
  • FREE Downtown Team Member Parking
  • Discounted Monthly Bus Passes
  • Free Team Member Assistance Program
  • Team Member Discounted Hotel Room Rates
  • Discount Program within Caesars Partner Network
  • Fun and Free Team Member Events
  • Tuition & Student Loan Debt Repayment Assistance
  • First Time Homebuyer Program
  • Child Care Assistance Program
  • 401k Matching
Track Jobs with Teal

Job Search Resources

•
Resume Builder
•
Customer Service Representative Resume Examples
•
Customer Service Representative Cover Letter Examples

Tools

Career Hubs

Guides

Company

© 2024 Teal Labs, Inc
Privacy PolicyTerms of Service