Customer Services Representative

Shelter Insurance Companies•Henderson, NV

1d•$21•Onsite

About The Position

A company built to serve you. It's your career, Shelter it! Customer Services Representative $21.21 minimum starting pay Job Level: Individual Contributor Shelter maintains broad salary ranges for its roles in order to account for variations in geographic location, education, training, skills, relevant work experience, business needs and market demands. Please remember that this is the minimum starting base pay only and does not consider other components that make up the total rewards package for the position. What You Will Be Doing: Handle incoming calls from policyholders, claimants, and other consumer contacts Report of policyholder claims, processing premium payments, providing insurance quote and processing policy changes, assisting with customer website support, and answering general inquiries Identify opportunities to improve the customer service experience, processes, and communication as needed Due to the duties and responsibilities of this position, a Criminal Background Check may be ordered on final candidates. Shelter's uncompromising commitment to excellence doesn't stop with our customers. We recognize our employees are what make us a premier organization in the insurance industry. Shelter Employees enjoy such benefits as: Heath, Dental, Voluntary Vision and Prescription Drug Insurance Savings and Profit Sharing 401(k) Paid Time Off for Sick and Personal Leave, Vacation and Holidays Vitality Wellness Program "Dress for Your Day" Dress Code Flexible Scheduling And much more! #IND1# If interested, please apply by: 02/19/2026 The Shelter Insurance® group of companies is a leader in the insurance industry, providing customers with exceptional insurance and financial products and services. Since opening our doors in 1946, we have become one of the most successful and financially-sound, super-regional insurance groups in the country. We provide a variety of insurance options for our customers including auto, home, life and business insurance. We exist to be a leader in our communities by providing daily value while we SHELTER what matters most. At Shelter Insurance, we value, celebrate, and invest in people. With over 75 years of success, we have built a strong foundation rooted in doing the right thing and making progress that truly matters - for our employees, our customers, and our communities. Our employees are the backbone of our success, which is why we are committed to fostering an inclusive environment, offering competitive benefits and meaningful opportunities for growth and development. We strive to honor our legacy, while innovating for a future full of opportunities. Shelter has a purpose driven culture that centers on: Involvement Within Our Communities Financial Strength & Stability Benefits This is your opportunity to be a part of an incredible company with people who encourage you and will help you grow personally and professionally. We champion diversity and strive to provide opportunities. Our family-oriented culture is one that promotes inclusion and positivity. Together we have achieved the winner of the Award for Best Places to Work since 2017! Shelter Insurance is proud to be Equal Opportunity Employers committed to creating a diverse and inclusive workforce. We consider all qualified applicants without regard to race, religion, color, sex, national origin, age, sexual orientation, gender identity, disability, veteran status, or other legally protected classifications. If you have a disability and require reasonable accommodations for any part of the selection process, we're here to help you out. Please email [email protected].

Requirements

Ability to acquire and maintain Property and Casualty (P&C) Producer's license in Shelter's operating territory (paid for by Shelter)
Excellent listening, communication, and organizational skills as well as strong computer skills
Ability to multi-task in a fast-paced environment while demonstrating problem-solving skills
Ability to take the lead and guide our customers to a resolution
Detailed individual with flexibility to handle frequent changes
Demonstrate timely, consistent job attendance history with the availability to work some nights, weekends and holidays
Be able to work beginning June 2 from our Henderson, NV call center
Due to duties and responsibilities of this position, a criminal background check may be run on final candidates
Ability to perform the essential functions of the position, with or without a reasonable accommodation

Responsibilities

Handle incoming calls from policyholders, claimants, and other consumer contacts
Report of policyholder claims, processing premium payments, providing insurance quote and processing policy changes, assisting with customer website support, and answering general inquiries
Identify opportunities to improve the customer service experience, processes, and communication as needed