Customer Services Representative - Seasonal
About The Position
Why Choose Suddath to “Move” your Career to the Next Level? At Suddath, you can be part of something special and inclusive! Join a team that has a 100+ year reputation for excellence as an innovative, growing and financially stable company that is dedicated to promoting a culture that thrives on inclusion and diversity. From numerous awards to being recognized as one of the best places to work, Suddath offers a caring, family environment while providing relocation and logistics services to people and companies all around the world. Summary: Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service.
Requirements
- Excellent verbal and written communication skills
- Highly customer service oriented
- Ability to prioritize and re-prioritize as situations and needs change throughout the workday
- Ability to multi-task and organize workflow to manage daily responsibilities, meet deadlines and prioritize work
- Excellent teamwork and interpersonal skills required
- Excellent attention to detail and follow through
- Ability to develop and maintain positive working relationships with internal and external customers
- High school diploma or general education degree (GED); one to two years related experience and/or training; or equivalent combination of education and experience.
- Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals.
- Ability to write routine reports and correspondence.
- Ability to speak effectively before groups of customers or employees of organization.
- Excellent customer service and oral/written communication skills required.
- Ability to calculate figures and amounts such as discounts, interest, commissions, proportions, percentages, area, circumference, and volume.
- Ability to apply concepts of basic algebra and geometry.
- Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form.
- Ability to deal with problems involving several concrete variables in standardized situations.
- To perform this job successfully, an individual should have knowledge of MS Word and MS Excel.
- Must have strong data entry skills.
- The employee must occasionally lift and/or move up to 10 pounds.
- Specific vision abilities required by this job include Close vision and Ability to adjust focus.
- While performing the duties of this Job, the employee is regularly required to sit; use hands to finger, handle, or feel and talk or hear.
Nice To Haves
- Prior experience in the moving industry preferred
Responsibilities
- Communicate with customers and vendors in order to monitor flow of shipment movement while providing excellent customer service.
- Communicate and respond promptly with transferees and agencies regarding shipment’s movement
- Monitor and track shipment status to ensure delivery dates are met
- Record/update computer system with notes regarding changes and communications including survey feedback
- Provide all necessary shipment information to client and government agencies
- Communicate with transferees and outside vendors of necessary shipment specifics or special needs
- Coordinate offsite services with vendors in various markets
- Resolve transferee complaints and issues
- Complete all administrative procedures related to clients’ moves
- Interface with other department personnel regarding pricing or service related issues
- Maintain accurate records and audit documents for accuracy
- Ability to work overtime
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
