Customer Services Coordinator - Lead
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About The Position
The Customer Services Coordinator - Lead position is a pivotal role within the King County Mobility Division, specifically designed for individuals with a strong background in customer service and leadership. This position is open exclusively to current employees of the Metro Customer Information Office (CIO) who have a minimum of two years of relevant experience. The selected candidate will report directly to the CIO Supervisor and will work closely with the Chief, current Lead, Admin, and Senior staff to ensure that both team and customer needs are met effectively. The role emphasizes the importance of delivering exceptional customer service, particularly to individuals with disabilities, and requires a solid understanding of Metro's mobility network and services, as well as familiarity with CIO policies and work processes. In this dynamic position, the Customer Services Coordinator - Lead will be responsible for supervising and coordinating communications with both internal and external customers regarding policies, services, and complaint resolutions. The role also involves leading the development and distribution of informational media, managing programs, and supporting the implementation of equity and social justice principles in all aspects of work. The immediate assignment is expected to last approximately six months, with the possibility of extension, and may also be used to create an eligibility pool for future special duty assignments within the CIO over the next year. The ideal candidate will demonstrate strong leadership skills, exceptional verbal and written communication abilities, and a commitment to fostering an equitable and inclusive work environment. They will also be adept at analyzing data from various tools and systems to support operational needs and will play a crucial role in coaching and developing staff to enhance performance and service delivery.
