Customer Services Analyst

Poli Conecta • New Jersey, NJ

12d

About The Position

We are looking for talented professionals fluent in Portuguese and English to join a fast-growing international operations partner supporting consumer brands across the US and Europe. If you thrive in dynamic environments, enjoy solving complex challenges, and want to grow in a global startup context, this opportunity is for you!

Requirements

• Fluent in English and Portuguese (written and spoken).
• 2+ years of experience in Customer Service and/or Supply Chain.
• Organized, analytical, detail-oriented, and proactive.
• Able to manage multiple priorities in a fast-paced environment.
• Curious, tech-oriented, and eager to learn.

Nice To Haves

• Familiarity with logistics operations or retail environments is a plus.

Responsibilities

• Support clients in their daily questions related to logistics and finance operations.
• Analyze PowerBI reports and OMS tools to provide accurate information.
• Manage and resolve client tickets within agreed SLAs.
• Identify communication gaps and propose improvements.
• Collaborate with a network of partners: warehouses, carriers, systems, and freight forwarders.
• Guide clients on how to use internal tools effectively.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: No Education Listed