Customer Services Adviser x3

City of Lincoln Council • Lincoln, NE

345d

About The Position

Three exciting opportunities have arisen within the Customer Services Team at the City of Lincoln Council for both full and part time positions for the role of Customer Services Advisor. The role will involve dealing with customers either by phone, email, web chat or face-to-face. Our skillsets include Housing rents and repairs, Revenues and Benefits, Refuse and Environmental Health, main reception and switchboard. The successful candidate will be able to demonstrate customer focus and an ability to work efficiently as part of a multi-skilled team. An ability to use Microsoft Office packages is essential.

Requirements

• Demonstrate customer focus.
• Ability to work efficiently as part of a multi-skilled team.
• Ability to use Microsoft Office packages.

Responsibilities

• Work under the general direction of one of the Customer Services Team Leaders to deal with queries received from customers and stakeholders across a range of Council services.
• Provide advice and support to the Customer Services Team Leaders to help continually improve the service provided to customers and stakeholders.

Benefits

• Flexible working options / flexi time scheme.
• Generous annual leave entitlement plus bank holidays.
• Local government pension scheme (currently 23.4% employer contribution).
• Employee online discount scheme (including cinema, retail/supermarkets and homeware/tech).
• Health and Wellbeing support.
• Sustainable travel options (tax-free bike scheme and discounted City parking).

What This Job Offers

• Job Type: Part-time
• Career Level: Entry Level
• Industry: Executive, Legislative, and Other General Government Support
• Number of Employees: 501-1,000 employees