Customer Service

TTM • San Diego, CA

13d

About The Position

TTM Technologies, Inc. is a leading global manufacturer of technology products, including mission systems, radio frequency (“RF”) components, RF microwave/microelectronic assemblies, and technologically advanced printed circuit boards (“PCB”s). TTM stands for time-to-market, representing how TTM's time-critical, one-stop design, engineering and manufacturing services enable customers to reduce the time required to develop new products and bring them to market. The individual in this position is responsible for maintaining a positive relationship between TTM Technologies and its customers. The Customer Service Representative will build strategic customer relationships by means of proactive interaction to meet business goals. Positive and energetic customer interface will encompass the majority of the workday in the form of telephone, e-mail and fax communications in an effort to succeed in gaining the opportunity to complete a customer’s order and increase the revenue of the corporation.

Requirements

• Must clearly understand technology associated with manufacturing high technology circuit boards
• Project independence, motivation and a success driven approach to complete responsibilities and meet goals
• Excellent and articulate speaker in a variety of settings; easily adjusts the message to match the audience
• Able to use superior customer-oriented telephone etiquette
• Ability to coordinate and work effectively with many different departments, companies and personalities
• Ability to read, write and communicate in English to the degree necessary to perform the job
• Ability to work under pressure and prioritize tasks
• Ability to multitask
• Excellent use and knowledge of Microsoft Office; Outlook, Word, Excel, PowerPoint
• Must have or be capable of obtaining and maintaining a U.S. Department of Defense (DoD) security clearance.

Nice To Haves

• Experience in an inside sales environment preferred; printed circuit board industry experience a plus
• Bachelor’s degree preferred, but not required

Responsibilities

• Able to quote from drawings or information supplied by customers to adequately book orders
• Establish and maintain standard pricing levels at quotation
• Negotiate and follow up on sales quotations to secure and book job orders
• Address, resolve and communicate customer issues concerning manufacturability of products
• Complete error free order entry into pre-established software and systems
• Track job orders from booking to product release
• Understand and maintain database of records for backlog reconciliation
• Efficiently resolve issues with front end engineering to insure product releases are accurate and timely
• Communicate with manufacturing departments to resolve on time delivery and quality issues
• Maintain complete and accurate customer contact information
• Set forth to meet and achieve daily goals
• Responsible for providing and interpreting reports on sales activities and objective measurements
• Develop, solicit and generate new customer accounts
• Develop and maintain an organized work area
• Balance workload to meet goals

Benefits

• TTM offers a variety of health and well-being benefit programs.
• Benefit options include medical, dental, vision, 401k, flexible spending and health savings accounts, accident benefits, life insurance, disability benefits, paid vacation & holidays.
• Benefits are available on the 1st of the month following date of hire.
• For some positions, only PTO and holiday benefits are offered.

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level