Customer Service

Cardinal Scale Manufacturing Co•Webb City, MO

2d•Onsite

About The Position

Responsible for delivering effective and responsive customer service to both internal and external clients by leveraging comprehensive knowledge of company products and programs. This role requires clear and collaborative communication within the Customer Service department and may include specialized support for parts-related inquiries. This position is located in Webb City, MO.

Requirements

Detail orientation: Exceptional attention to detail in data entry and task management
Communication Skills: Strong verbal and written communication capabilities
Team Collaboration: Proficient in collaborating with various internal teams to relay customer-centric information
Technical Knowledge: Understanding of products with complex electrical and mechanical components
Associate’s degree in business, Engineering Technology, Communications, or relevant experience in electronics, mechanical or technology field.
Three years of experience in customer or technical support via, phone, email, and fax.

Nice To Haves

Bachelor’s degree is preferred, with three years of working experience.
Relevant certifications.

Responsibilities

Deliver exceptional customer service and technical support to Detecto distributors, Cardinal Scale dealers, and end-users via phone, email, and live chat.
Coordinate cross-departmental communication with production planning, engineering, sales, shipping, and technical support teams to ensure efficient processing of new and potential orders.
Accurately enter orders and quotes into the company ERP system, maintaining high standards of precision and detail.
Distribute sales leads to Regional Sales Managers and support inside sales efforts by advising customers on product options and recommending complementary items.
Monitor delivery schedules and proactively communicate updates or changes to customers.
Continuously expand product knowledge through review of technical documentation, participation in educational programs, and study of new product features.
Provide detailed technical guidance to customers regarding product specifications, connectivity, and usage.
Resolve customer complaints promptly and effectively, ensuring thorough follow-up to guarantee satisfaction.
Maintain organized records of customer interactions, manage account information, and ensure proper documentation.
Foster a collaborative and supportive team environment within the Customer Service department.