Customer Service - Seasonal - Santa Rosa

FRIEDMANS HOME IMPROVEMENT•Santa Rosa, CA

1d•$18 - $20•Onsite

About The Position

Join Friedman’s, where our mission is to Deliver the Human Side of Home Improvement. Named a “Best Place to Work” and voted Sonoma County’s Best Home Improvement Store 14 years in a row, we’re built on a positive, team-oriented culture built on decades of trust and service. We offer bundled benefits; eligibility for a discretionary bonus; 401(k). You’ll also enjoy a generous employee discount and tuition reimbursement to support your career path. At Friedman’s, you’re not just starting a job, you’re joining a team that leads, grows, and builds something bigger together. Essential Duties and Responsibilities: Service customers at Point-of-Sale (POS) register or refund counter in an expeditious, accurate and professional manner. Maintain company’s cash accountability standards per established policies and procedures. Makes change, tenders checks and issues receipts or tickets to customers. Reads and records totals shown on cash register tape and verifies against cash on hand. Responsible for keeping POS area clean and fully stacked with supplies to service the customer. Gives cash refunds or issues credit to customers for returned merchandise. Operates cash register by scanning the product to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen. Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments. Demonstrate flexibility by assisting in stocking and other functions on the store sales floor. Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or notifies appropriate person with an alternate plan. Responsible to know and follow company standard operating policies when accepting checks, credit cards and charge accounts. Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly. Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, applies feedback to improve performance and monitors work to ensure quality. Meets productivity standards, completes work in timely manner, strives to increase productivity; works efficiently and quickly. Additional duties as assigned by Manager

Requirements

High school diploma or general education degree (GED)
To perform this job successfully, an individual should have basic computer knowledge.
Must have the ability to learn and utilize point-of-sale software.

Responsibilities

Service customers at Point-of-Sale (POS) register or refund counter in an expeditious, accurate and professional manner.
Maintain company’s cash accountability standards per established policies and procedures.
Makes change, tenders checks and issues receipts or tickets to customers.
Reads and records totals shown on cash register tape and verifies against cash on hand.
Responsible for keeping POS area clean and fully stacked with supplies to service the customer.
Gives cash refunds or issues credit to customers for returned merchandise.
Operates cash register by scanning the product to record price, compile printed list, and display cost of customer purchase, tax, and rebates on monitor screen.
Manages difficult or emotional customer situations, responds promptly to customer needs, solicits customer feedback to improve service, responds to requests for service and assistance, meets commitments.
Demonstrate flexibility by assisting in stocking and other functions on the store sales floor.
Follows instructions, responds to management direction, takes responsibility for own actions, completes tasks on time or notifies appropriate person with an alternate plan.
Responsible to know and follow company standard operating policies when accepting checks, credit cards and charge accounts.
Observes safety and security procedures; reports potentially unsafe conditions; uses equipment and materials properly.
Demonstrates accuracy and thoroughness; looks for ways to improve and promote quality, applies feedback to improve performance and monitors work to ensure quality.
Meets productivity standards, completes work in timely manner, strives to increase productivity; works efficiently and quickly.
Additional duties as assigned by Manager