Customer Service

Access Labs • Jupiter, FL

1d • Onsite

About The Position

Customer service representatives play a crucial role in ensuring positive experiences for clients by addressing inquiries, resolving issues, and providing assistance. In this role, you will be the primary point of contact for our customers, providing exceptional service and support to foster customer satisfaction and long-term relationships.

Requirements

• High School Diploma is required
• Comfortability answering phones and greeting clients
• Tech savvy - strong computer skills, including data entry and medical software
• Understands the value in maintaining high customer satisfaction
• Excellent communication and organizational skills
• Strong oral and written English communication skills
• Ability to quickly retain and recall information

Nice To Haves

• 3 years of Customer Service experience

Responsibilities

• Responding to client inquiries via phone, email, chat, or in person
• Providing information about products, services, pricing, and company policies
• Resolving issues by addressing complaints, concerns or issues promptly and effectively
• Maintaining a positive attitude with clients and coworkers to build rapport and customer satisfaction
• Documenting customer feedback, complaints, and suggestions to identify trends, improve processes, and enhance the overall customer experience
• Following company policies, guidelines, and protocols for customer interactions, data privacy, and security protocols
• Additional tasks may be assigned at any time by the supervisor

What This Job Offers

• Job Type: Full-time
• Career Level: Entry Level
• Education Level: High school or GED
• Number of Employees: 101-250 employees