Customer Service
About The Position
General Beer Northeast is currently accepting applications for a Full-Time Customer Service position. Applicants should have great initiative and a positive attitude with a desire to excel! The Customer Service position is responsible for a variety of customer service responsibilities which can include answering customer/sales calls, prepare daily deposits, enter A/R payments and transfers, accurately processing orders, creating and validating invoices, entering data and creating reports, completing end-of-day processes including driver check-in and collaboratively problem-solving issues related to customer orders and deliveries. This position works independently, as part of an office team, and cross departmentally.
Requirements
- Courteous and clear communication style, handling a wide variety of customer service calls about products, sales, payment and setup information
- Ability to problem solve solutions to customer and inter-departmental needs while maintaining strict adherence to company policies
- Solid organization skills ensuring smooth and accurate flow of sales functions, including processing orders and validating invoices
- Self-motivated and committed to delivering best in class service
- Acts with honesty and transparency and treats others with respect, dignity and fairness
- Contributes to inclusive culture by building rapport, maintaining an openness to different perspectives, and fostering a welcoming environment for all
- High school diploma, associate degree or equivalent professional work experience.
- Knowledge of Microsoft Office and database applications
- Valid driver’s license preferred, government issued id required
- Must pass a pre-employment drug screen
Responsibilities
- Provide excellent customer service for product/order information, sales, and returns, including “walk-ins”, phone calls and e-mails.
- Reconcile daily routes and run daily close.?
- Enter orders, add-ons and changes to route deliveries as needed.?
- Enter product inventories daily.??
- Create invoices and reports as needed.?
- Enter daily overage, route breakage, and repack adjustments.?
- Record daily the ASM’s overage on a spreadsheet for month-end reporting.
- Answer phones, greet and assist customers and guests.?
- Apply AR payments to account balances.?
- Prepare and handle daily banking deposits.?
- Prepare Tap Knobs daily for delivery and create brand stickers as needed.
- Communicate professionally with customers.?
- Execute all aspects of the sales function including purchase order processing, payment processing, quotes, and delivery dates - ensure accuracy of information being entered to guarantee correct item(s) are ordered.
- Assist the company in building its sales by helping to maintain house accounts through effective communication of information, including services, active pricing, programming, and discounts.
- Collaborate with sales management team to determine the best methods to resolve problems to ensure customer satisfaction and adherence to the organization’s policies. Coordinate problem resolution with appropriate departments.
- Maintain records and prepare reports on sales activities.
- Perform other duties as assigned by supervisor.
Benefits
- GB has exceptional benefits for our full-time employees, such as health, dental, vision, life, disability along with FSA and HSA options.
- We also offer a 401(k) plan with company match, profit sharing, and paid vacation and sick time plus paid holidays.
Stand Out From the Crowd
Upload your resume and get instant feedback on how well it matches this job.
What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
Associate degree
Number of Employees
11-50 employees
