Customer Service
About The Position
About SEKO SEKO started out in business in 1976, operating out of a single Chicago office. Since then, we have built a solid reputation throughout the world as an innovative and flexible provider of first-class logistics services. We provide complete Supply Chain Solutions, specializing in transportation, logistics, forwarding and warehousing. We also lead the industry with innovative and customizable IT solutions, which provide a seamless flow of information and give our growing customer base true supply chain visibility. With over 120 offices in 40 countries worldwide, our unique shareholder management model enables you to benefit from Global implementation experience and expertise across all industry sectors, coupled with vital in-country knowledge and service at the local level.
Requirements
- Basic proficiency in Microsoft Office, internet, web-based and job specific software applications.
- Accurate typing and data entry skills and ability to generate routine reports.
- Ability to add, subtract, multiply and divide
- Must communicate promptly and professionally to customer needs, effectively presenting information one-on-one or in small group situations and basic written correspondence.
- Must be able to read, write and speak English fluently.
- Minimum High School Diploma or GED equivalent
- 2 years of customer service experience in Logistics, transportation, warehousing or distribution
- Experience with MS suite of applications.
- Strong communication skills required.
- Customer service focused for both internal and external customers.
Nice To Haves
- Preferably bilingual in Spanish, but not required
- Preferred 4 years of customer service experience in logistics, transportation, warehousing, or distribution
- Experience with WMS
- Bilingual in Spanish
Responsibilities
- Professional phone and email manner and communication skills and addressing day to day customer needs and requests.
- Attention to detail and ability to multitask on several projects or customer requests/orders.
- Working with operations to resolve customer service and billing issues.
- Ensuring vendor information is complete in the system.
- Maintain customer records by updating account information.
- Preparing shipping documents (ie. Labels/compliance labels, BOL’s, etc.)
- Resolves product or service problems by clarifying the customer’s complaint; determining the cause of the problem; expediting correction or adjustment; following up to ensure resolution.
- Balances team and individual responsibilities and identifies and resolves problems in a timely manner.
- Participate in the development of a safe and healthy workplace.
- Comply with instructions given for their own safety and health and that of others, in adhering to safe work procedures.
- Co-operate with management in its fulfilment of its legislative obligations.
- Other duties as assigned by management.
Benefits
- Health and Welfare Benefits: Medical (including prescription coverage), Dental, Vision, Health Savings Account, Commuter Account (IL only), Flexible Spendings Account, Health Care and Dependent Care Flexible Spending Accounts, Group Accident, Group Accident, Critical Illness and hospital indemnity program, Life Insurance, AD&D, Wellbeing Program and Work/Life Resources (including Employee Assistance Program)
- Leave Benefits: Paid Holidays, Annual Paid Time Off (includes paid state/local paid leave where required), Short-Term Disability, Long-Term Disability, Other Leaves (e.g., Bereavement, FMLA, ADA, Jury Duty, Military Leave, and Parental and Adoption Leave)
- Retirement Benefits: Contributory Savings Plan (401k).
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What This Job Offers
Job Type
Full-time
Career Level
Entry Level
Education Level
High school or GED
