Customer Service - Swing Shift

Buchanan Hauling and Rigging•Fort Wayne, IN

13d

About The Position

At Buchanan Hauling & Rigging, we’re constantly looking for talented individuals at all levels who can deliver the caliber of service our company requires. You know that a positive work environment creates happy employees, which boosts productivity and dedication. On our team, you’ll have the support to excel at work and the resources to build a career you can be proud of. You can work an alternate schedule, only working 26 weeks/year, but getting paid for 52! This schedule runs 12 hours/day 7 days on and 7 days off, 10am to 10pm Monday - Thursday, 9am to 9pm Friday, 8:30am to 8:30pm Saturday - Sunday. If you’re looking for a great career with a dynamic company, join us at Buchanan.

Responsibilities

Provide reliable support to brokerage, tracking, admin, and approvals teams.
Backup support may be needed if we are down a person
Bid on loads consistently using the DAT quick rate lookup tool
Track the shipments won based on the sales code and rate
The person who bid the won load should have their name as the CSR in LME
Update ETAs and relay time-sensitive information using Trucker Tools, Text Locate, and RingCentral.
Field calls from various phone queues, ensuring prompt and accurate assistance.
Maintain professional communication with carriers, dispatchers, and drivers on behalf of the company.
Act as a central point of coordination by relaying updates and solutions between carriers and internal teams.
Other duties as assigned