EssilorLuxotticaposted about 1 month ago
Full-time - Entry Level
Jakarta, ID
10,001+ employees
Food Services and Drinking Places
About the position
We are looking for a Customer Service to support our EssilorLuxottica Professional Solutions business in Indonesia. The Customer Service serves as the Customer Service Leader of the lens business, leading it toward growth and profitability through product, analysis and reporting. The role requires aligning Customer Service decisions with the strategic objectives of the lens business. You are going to work closely with various departments to provide insights that help shape strategies and resource allocation decisions.
Responsibilities
- Able to communicate well, both verbally and in writing.
- Able to interact with a wide variety of people and build good relationships.
- Ability to analyze problems and provide effective solutions.
- Have a patient attitude and be able to understand the feelings and needs of customers.
- Able to use software and systems used in customer service.
Requirements
- Minimal High School education.
- 1 years of experience in Customer Service optic.
- Effective Communication: Able to convey information clearly and listen well.
- Problem Solving: The ability to analyze situations and find the right solution quickly.
- Empathy: Able to understand and feel what customers are experiencing, so that they can provide appropriate support.
- Interpersonal Skills: Able to interact with different types of people and build positive relationships.
- Patience: Patience in dealing with customers who may be frustrated or dissatisfied.
- Language: Proficiency in Bahasa and English.
Benefits
- Join the Employee Shareholding Program to share in the Company's success and directly benefit from EssilorLuxottica's growth.
- Opportunity to volunteer with the OneSight EssilorLuxottica Foundation and be an active part of our mission to improve lives by improving sight.
- Medical benefits including health insurance coverage for hospital & surgical, outpatient - general practitioner and specialist, Life insurance.
