Customer Service

About the position

The Customer Service position at Hy-Vee is responsible for processing mail, Western Union orders, utility bills, cashing checks, selling money orders, and collecting dry cleaning orders for customers. The role emphasizes maintaining a positive company image by providing courteous, friendly, and efficient customer service to both customers and team members. The position is non-exempt and falls under the Grocery department.

Responsibilities

• Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions.
• Greets customers in a friendly manner, whether the encounter takes place in the employee's designated department or elsewhere in the store.
• Makes an effort to learn customers' names and to address them by name whenever possible.
• Assists customers by escorting them to the products they're looking for, securing products that are out of reach, and loading or unloading heavy items.
• Makes note of and passes along customer suggestions or requests.
• Answers the telephone promptly and provides friendly, helpful service to customers who call.
• Works with co-workers as a team to ensure customer satisfaction and a pleasant work environment.
• Weighs postal packages, runs mail through meters, processes certified, express, UPS, registered, and insured mail.
• Processes Western Union orders.
• Sells money orders, cashes payroll, personal, ADC, and social security checks.
• Sells hunting and fishing licenses.
• Breaks down and puts money in utility drawers.
• Signs on postal department, breaks down, and turns off postal register.
• Processes paid outs.
• Sends faxes for customers.
• Counts the days' coupons.
• Processes refunds for customers and department approved refunds.
• Utilizes the intercom system for paging, etc. using appropriate procedures.
• Removes trash in a timely manner.
• Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
• Adheres to company policies and individual store guidelines.
• Reports to work when scheduled and on time.

Requirements

• High school diploma or equivalent experience.
• Over six months up to one year of similar or related work experience.
• Ability to solve practical problems with a variety of variables and limited standardization.
• Ability to perform arithmetic calculations involving fractions, decimals, and percentages.
• Ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information.

Benefits

• Competitive hourly wage ranging from $15.00 to $18.75 depending on experience.